IT Support Technician III

Texas Tech University - Health Sciences Center; Odessa (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Retirement plans

Wellness programs

Job summary

Texas Tech University Health Sciences Center (TTUHSC) Odessa campus seeks an IT Support Technician III to provide technical support and maintenance for basic hardware and select software. The role includes coordinating with IT teams and managing unit IT projects in support of business operations.

The position requires a Bachelor's degree with related coursework and 3 years of experience, or a combination equaling 7 years.

Qualifications

• Bachelor's degree with coursework in computer science, MIS, IT, or related area plus three (3) years related full-time paid experience
• OR a combination of related education and/or experience OR a combination of related education and/or experience to equal seven (7) years.

Responsibilities

• The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
• This position will collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.

Skills

Hardware basics

Software basics

Communication skills

Time management

Customer support

Education

Bachelor's degree with coursework in computer science, MIS, IT, or related area + 3 years related full-time paid experience

Job description

Extended Job Title

IT Support Technician III

Position Description

The IT Support Technician III’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.

Requisition ID

45866BR

Travel Required

Up to 25%

Pay Grade Maximum

45.60

Major/Essential Functions

With close supervision by management and/or project leads:

• The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
• This position will collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.

Knowledge, Skills, Abilities:

• Exercise judgment based on an understanding of organizational policies and activities.
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective work relationships.
• Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving.
• Basic technology hardware and software competency.

Training in fundamental hardware and software support througheducation or experience.

Grant Funded?

No

Pay Grade Minimum

18.24

Pay Basis

Hourly

Schedule Details

M-F; 8 AM - 5 PM

Work Location

Odessa

Department

ITSC PC Support Odessa

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of theindividual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additionalinformation, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, age,disability, genetic information or status as a protectedveteran.

Required Qualifications

• Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paidexperience
• OR a combination of related education and/or experience OR acombination of related education and/or experience to equal seven(7) years.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

CTT, IT

Army Military Occupational Specialty Code

25B, 255A

Air Force Specialty Code

3D1X1, 3D1X2

Marine Military Occupational Specialty Code

0651, 6694

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs tomaintain and disclose campus crime statistics and securityinformation. By October 1 of each year, institutions must publishand distribute their Annual Campus Security Policy & CrimeStatistics Report (ASR) to current and prospective students andemployees. To view this report, visit the TTUHSC Clery Act websiteat https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positiveenvironment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health careinstitution in the state, conferring 24.2% of all degrees andcertificates awarded from health-related institutions in Texas. Byproviding comprehensive clinical services to more than 10 millionindividuals across 121 counties, TTUHSC is dedicated to advancingthe health of people throughout Texas and beyond. This is whereworld-class education meets compassionate patient care – and webelieve that our people are the reason for our institution’slasting success and bright future. Being part of the TTUHSC team means being part of an innovative andsupportive community that empowers each individual to do their bestwork. Through our values-based culture, TTUHSC iscommitted to cultivating an exceptional workplace community with apositive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our teammembers can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options –Individual health insurance provided at no cost for full-time teammembers
• Paid Time Off – Including holidays, vacation, sick leaveand more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members byproviding opportunities for personal and professional growth,including lifelong learning programs, recognition programs, andhealth and wellness initiatives. Team members also enjoy a varietyof other perks, such as special membership rates at local gyms andgolf courses, access to state-of-the-art software and facilities,and discounts on travel, technology, entertainment and more.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required.On a limited, case-by-case basis, the institution may also sponsoreligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the$100,000 fee, if applicable.