IT Support Technician III

tulanectsi; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

Tulane University is seeking an IT Support Technician III to diagnose and resolve technology and user performance issues, create and test software installations, and manage laptop repair operations on campus. You will coordinate with Technology Connection staff for repair needs and provide training and user education to the Tulane Community.

Ideal candidates have 5 years’ desktop support across Mac/Windows/Unix, with AMCT/A+ hardware certifications or ability to obtain them within 60 days.

Qualifications

• High School Diploma or equivalent required.
• 5 years’ desktop support experience on Mac, Windows, or Unix.
• 3 years’ experience with Windows/MacOS and productivity apps.

Responsibilities

• Diagnose and resolve technology and user performance issues.
• Create and test software application installations.
• Maintain and monitor laptop repair processes.
• Provide formal and informal training and user education.
• Assist with equipment selections.

Skills

Communication skills

Independent work

Laptop repair operations

Customer service

Education

High School Diploma

Tools

Apple AMCT hardware

PC A+ hardware

Job description

The IT Support Technician III for Tulane University’s Technology Services Repair Center will primarily be responsible for: diagnosing and resolving technology and user performance issues; creating and testing software application installations; maintaining and monitoring laptop repair processes; tracking and reporting problem trends; coordinating with Technology Connection staff to perform periodic hardware repair needs assessments; providing the Tulane Community with formal and informal training and user education; and assisting the Tulane Community with making proper technology equipment selections.

Responsibilities

• Excellent written and verbal communications skills with ability to communicate verbally and in writing with both non-technical end-users and technical staff required.
• Demonstrated ability to work both independently and as part of a professional decision making team.
• Demonstrated ability to create, maintain, and monitor complex processes such as a laptop repair operation.
• Demonstrated commitment to customer service required.
• Ability to simultaneously work multiple time sensitive tasks to completion.
• Demonstrated ability to learn and adapt to new technologies required.
• Ability to maintain and enhance diagnostic and repair equipment and processes and procedures.
  

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:
1. High School Diploma or equivalent
2. 5 years’ experience working with Macintosh, Windows or Unix software and hardware desktop support, including 3 years’ experience working with Windows, Macintosh and/or Microsoft operating system and productivity applications
3. Certified in Apple (AMCT) and PC (A+) hardware support and repair, or ability to become certified within 60 days of employment

About Us

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at [e-mail] .