IT Support Technician III

Links Technology Solutions, Inc.; Englewood (CO); On-site; USD 49,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K Matching

Job summary

Links Technology Solutions, Inc. is seeking an experienced IT Support Technician III to provide high-level desktop, software, and networking support, including executive-facing assistance during meetings and presentations.

The role emphasizes strong customer service, professional communication with leadership, and the ability to resolve complex issues efficiently. The position is onsite in Englewood, CO, with a 40-hour workweek on a contract basis of 12 months or more.

Qualifications

• Associate's degree in IT or related field with 4+ years of experience.
• Strong experience troubleshooting desktop/laptop computers, hardware, software, and networking technologies.
• In-depth knowledge of computers, printers, drivers, VPN technologies, RSA, video conferencing (VTC), and related peripherals.
• Proven ability to support senior executives and communicate professionally with leadership.
• Strong customer service skills with a commitment to resolving technical issues efficiently.
• Excellent written and verbal communication skills.
• Ability to understand business requirements and translate them into effective technical solutions.
• Experience managing small IT projects.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Commitment to maintaining technical knowledge and staying current with industry developments.

Responsibilities

• Provide advanced technical support for desktop and laptop computers, hardware, software, and network connectivity.
• Install, configure, troubleshoot, maintain, and repair computer systems and related equipment.
• Deliver hands-on technical support to executives during high-level meetings, presentations, and business activities.
• Troubleshoot video teleconferencing (VTC), collaboration tools, connectivity, and audiovisual technologies.
• Diagnose and resolve hardware, software, VPN, network, printer, driver, and peripheral issues.
• Support VPN technologies, RSA authentication, and related IT security tools.
• Evaluate employee technology requirements and recommend appropriate hardware and software solutions.
• Collaborate with internal departments and executive stakeholders to resolve technical issues efficiently.
• Manage small IT projects, including system upgrades, installations, and technical improvements.
• Maintain current knowledge of IT standards, emerging technologies, and industry best practices.
• Take ownership of technical issues from initial troubleshooting through resolution.
• Deliver exceptional customer service while maintaining a professional and solutions-oriented approach.

Skills

Executive communication

Customer service

Troubleshooting

IT project management

Collaboration

Education

Associate's degree in IT/CS

Tools

VPN technologies

RSA authentication

Video conferencing (VTC)

Job description

IT Support Technician III – Executive IT Support

Location: Englewood, CO (Onsite)

Pay Rate: $42.76 per hour

Hours: 40 hours per week

Duration:Contract (12 months+)

Position Overview

We are seeking an experienced, customer-focused IT Support Technician III to support our client, a leading organization in the aerospace and defense industry.

In this role, you will provide advanced technical support for desktop and laptop computers, software applications, networking equipment, and collaboration technologies. You will also provide high-level IT support to senior executives, ensuring technology functions seamlessly during critical meetings, presentations, and daily business operations.

The ideal candidate combines strong technical troubleshooting skills with exceptional customer service, professionalism, and the ability to communicate confidently with executive leadership.

Description

• Provide advanced technical support for desktop and laptop computers, hardware, software, and network connectivity.
• Install, configure, troubleshoot, maintain, and repair computer systems and related equipment.
• Deliver hands‑on technical support to executives during high-level meetings, presentations, and business activities.
• Troubleshoot video teleconferencing (VTC), collaboration tools, connectivity, and audiovisual technologies.
• Diagnose and resolve hardware, software, VPN, network, printer, driver, and peripheral issues.
• Support VPN technologies, RSA authentication, and related IT security tools.
• Evaluate employee technology requirements and recommend appropriate hardware and software solutions.
• Collaborate with internal departments and executive stakeholders to resolve technical issues efficiently.
• Manage small IT projects, including system upgrades, installations, and technical improvements.
• Maintain current knowledge of IT standards, emerging technologies, and industry best practices.
• Take ownership of technical issues from initial troubleshooting through resolution.
• Deliver exceptional customer service while maintaining a professional and solutions‑oriented approach.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field with 4+ years of relevant experience.
• Additional education may substitute for experience, and relevant experience may be considered in place of formal education.
• Strong experience troubleshooting desktop/laptop computers, hardware, software, and networking technologies.
• In‑depth knowledge of computers, printers, drivers, VPN technologies, RSA, video teleconferencing (VTC), and related peripherals.
• Proven ability to support senior executives and communicate professionally with leadership.
• Strong customer service skills with a commitment to resolving technical issues efficiently.
• Excellent written and verbal communication skills.
• Ability to understand business requirements and translate them into effective technical solutions.
• Experience managing small IT projects.
• Strong organizational, analytical, and problem‑solving skills.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Commitment to maintaining technical knowledge and staying current with industry developments.

Preferred Qualifications

• Executive IT Support / VIP Technical Support
• Desktop Support / End User Computing
• IT Support Technician II or III
• Senior Help Desk / Service Desk Support
• Field Support / Deskside Support
• IT Systems Support
• Hardware and Software Troubleshooting
• Video Conferencing and Collaboration Technologies

Benefits:

• Available health, life, vision, and dental insurance
• 401K Matching

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