IT Support Specialist

Frontgrade Technologies; Exeter (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Immediate Medical (FSA and HSA),Dental

401K Match with 100% immediate vesting

9X80 compressed work schedule for the‑

Career Opportunity and Growth

Tuition Reimbursement/Student Loan Rep

Generous PTO and 11 paid Holidays per

8 weeks of 100% Paid Family Leave

Job summary

Frontgrade Technologies is seeking an IT Support Technician II to provide frontline technical assistance to end-users. You will diagnose software and hardware issues, install updates, and guide users through solutions to minimize downtime.

The role emphasizes clear communication, strong problem-solving, and a customer-focused approach. You will document incidents, contribute to knowledge bases, and collaborate with fellow IT staff to improve services.

Qualifications

• Minimum of two (2) years of experience in area of responsibility.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity
• Provide guidance and assistance to end-users on the use of IT systems, applications, and tools
• Escalate unresolved issues to the appropriate support teams or vendors for further investigation and resolution
• Install, configure, and maintain computer hardware, software, and peripherals
• Collaborate with other IT team members to implement solutions and improvements
• Document support activities, resolutions, and troubleshooting steps for future reference
• Contribute to the development of knowledge base articles and user guides

Skills

2+ years experience

Job description

The IT Support Technician II will be responsible for providing technical support and assistance to end-users, troubleshooting software and hardware issues, and escalating complex problems to higher-level support teams when necessary. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused approach.

The IT Support Technician II will be responsible for providing technical support and assistance to end-users, troubleshooting software and hardware issues, and escalating complex problems to higher-level support teams when necessary. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused approach.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity
• Provide guidance and assistance to end-users on the use of IT systems, applications, and tools
• Escalate unresolved issues to the appropriate support teams or vendors for further investigation and resolution
• Install, configure, and maintain computer hardware, software, and peripherals
• Collaborate with other IT team members to implement solutions and improvements
• Document support activities, resolutions, and troubleshooting steps for future reference
• Contribute to the development of knowledge base articles and user guides

QUALIFICATIONS

• Minimum of two (2) years of experience in area of responsibility.

ABOUT US

At Frontgrade, we build mission-critical electronics that perform without compromise in the world’s most demanding environments, from deep space to national defense. With decades of proven heritage, we deliver high-reliability components, subsystems, and integrated solutions trusted when failure is not an option. But our strength is not just in what we build. It is in the people who make it possible. From engineers and product managers to sales teams, marketers, and skilled manufacturing professionals, every role plays a direct part in enabling missions that protect, explore, and connect our world. We move with purpose, collaborate across disciplines, and take pride in delivering solutions our customers rely on in the highest-stakes environments. If you want your work, whatever your specialty, to contribute to something bigger, you will find your place at Frontgrade.

Why Work for Us

We believe mission success starts with taking care of our people. That's why we offer competitive health, wealth, and wellbeing benefits from day one. You'll also find real opportunities to learn, grow, and advance, whether you’re building technical expertise, leading teams, or expanding into new areas. Here, your growth is part of the mission.

Additional Information

This position may require access to technology, materials, software or hardware that is controlled by either ITAR or EAR U.S. export laws. As a condition of any job offer, in order to be employed in this position, you may need to obtain a U.S. Government export license(s), as required by law.

Other Benefits Include

• Immediate Medical (FSA and HSA), Dental, and Vision
• 401K Match with 100% immediate vesting
• 9X80 compressed work schedule for qualifying roles
• Career Opportunity and Growth
• Tuition Reimbursement/Student Loan Repayment
• Generous PTO and 11 paid Holidays per year (9 designated holidays and 2 floating holidays)
• 8 weeks of 100% Paid Family Leave