Remote IT Help Desk Specialist – Tier II (Windows/macOS)

Digital Management Llc

Tysons (VA)

On-site

USD 57,393 - 85,000

Full time

14 days+

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Job summary

DMI is seeking an IT Help Desk Specialist (Journeyman) to provide on-site Tier II support to a federal legislative branch agency in Washington, DC, with remote US capability. The role involves handling ~270 tickets monthly across Windows and macOS endpoints within a Zero Trust framework.

Responsibilities include imaging, configuration, MFA and IAM tasks, and collaboration with IAM governance. Requires bachelor’s degree and experience with Ivanti, KACE, Intune, JAMF, and Entra ID/AD.

Qualifications

Experience with endpoint management and automation platforms: Ivanti, KACE, Intune, JAMF.
Administration and support for macOS/Windows including imaging, deployment, and security baselines.
Identity and access management: Entra ID/Active Directory, MFA, RBAC, AWS identity solutions.

Responsibilities

Image and deploy Windows and macOS desktops and mobile devices to meet security baselines.
Configure, troubleshoot, and maintain hardware/software across Windows/macOS environments, including patches and firmware updates.
Register and configure mobile devices in MDM; train users on MFA and secure remote connectivity.
Use imaging/patching tools (Ivanti EPM, KACE) for baseline deployments and updates.
Diagnose endpoint issues via system logs; coordinate with IT teams on remediation.