IT Support Tech II: Windows/macOS & Networking

Marvin; Eagan (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Paid parental leave

Profit sharing

Wellbeing account ($300)

Job summary

Marvin is seeking an IT Technician to provide Tier 1–2 technical support across the organization and ensure stable operation of computer systems, networks, and related technologies.

Key responsibilities include troubleshooting, hardware/software diagnostics, onboarding new users, inventory management, and adherence to security policies. The role emphasizes strong customer service and cross-functional collaboration within Marvin’s North American operations.

Qualifications

• Associate degree in Information Technology or equivalent work experience.
• 1–2 years of IT support or helpdesk experience.
• Strong understanding of Windows and/or macOS environments.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with Office 365 or Microsoft 365 tools.

Responsibilities

• Provide Tier 1–2 support for end users via helpdesk tickets, email, chat, phone and in person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Perform routine maintenance on operating systems, applications, and infrastructure.
• Support patching, updates, and system upgrades.
• Assist with network connectivity issues (LAN/WAN/Wi-Fi).
• Guide employees through problem-solving steps and technology best practices.
• Assist in onboarding new users: setting up accounts, devices, and access rights.
• Maintain accurate inventory of IT hardware, software, and licenses.
• Support equipment lifecycle management including provisioning and decommissioning.
• Follow IT security policies and procedures, including password and access controls.
• Assist in monitoring security alerts or suspicious activity.
• Ensure compliance with organizational standards and industry best practices.
• Create and maintain technical documentation, knowledge base articles, and support logs.
• Track support requests using the IT ticketing system.

Skills

IT support

Windows/macOS

Networking basics

Office 365

Customer service

Troubleshooting

Education

Associate degree in IT or equivalent

Job description

Marvin is seeking an IT Technician to provide Tier 1–2 technical support across the organization and ensure stable operation of computer systems, networks, and related technologies.

Key responsibilities include troubleshooting, hardware/software diagnostics, onboarding new users, inventory management, and adherence to security policies. The role emphasizes strong customer service and cross-functional collaboration within Marvin’s North American operations.