IT Support Technician II: Elevate End-User Tech & Onboarding

Peter Millar LLC; Durham (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

The ideal candidate will have 2–3 years of experience in IT support, familiarity with Intune or Kandji, and strong communication skills. This on-site role is based in Raleigh/Durham, NC and involves on-call availability and onboarding/offboarding responsibilities.

Qualifications

• Bachelor’s degree in Computer Science or Information Systems preferred.
• Minimum 2+ years implementing and supporting Intune or Kandji.
• 2–3 years of experience in applications and networking.
• 2–3 years supporting Windows and Mac computers.
• Experience with office operations, general Windows OS, and Microsoft Office products required.
• Experience troubleshooting computer and printer hardware issues.
• Experience with applications that have a database backend preferred.

Responsibilities

• Provide tier 1 & 2 application support for primary systems with timely resolution.
• Coordinate advanced troubleshooting with application service providers.
• Ensure interoperability between and within systems.
• Champion new application/upgrade projects.
• Develop and utilize application monitoring tools; document training materials.

Skills

Intune

Kandji

Networking

Help desk

Windows

Mac

Education

Bachelor's Degree in Computer Science or Information Systems

Tools

Office 365

Job description

The ideal candidate will have 2–3 years of experience in IT support, familiarity with Intune or Kandji, and strong communication skills. This on-site role is based in Raleigh/Durham, NC and involves on-call availability and onboarding/offboarding responsibilities.