Tier II Help Desk Technician - Windows & Mac Support

Cardone Enterprises Inc; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Onsite team environment

Advancement paths

Medical & dental

401k plan

Paid time off

Job summary

Cardone Training Technologies (CTTI) is seeking a Hands-On Helpdesk Technician II to support desktop users across Windows and Mac environments, plus Google Workspace, Microsoft 365, and JAMF-managed devices.

You will configure printers, onboard/offboard users, document resolutions, manage hardware inventories, and assist in after-hours events while helping reduce downtime for a national team.

Qualifications

• 3+ years of technical support in Helpdesk/Desktop Support.
• Proficient with Windows 10/11, macOS, and ChromeOS.
• Experience with printers and network printing.
• Familiar with Google Workspace Admin Console.
• Basic experience with Microsoft 365, Zoom, and SaaS tools.
• Hardware repair experience (RAM/SSD).
• MDM exposure with JAMF is a plus.
• Clear communication to non-technical users.
• Able to lift 30 lbs and set up hardware.

Responsibilities

• Provide Tier II desktop support for Windows and MacOS workstations.
• Troubleshoot and repair hardware issues on desktops, laptops, monitors, keyboards, and other endpoint devices.
• Set up and configure printers including network printing, drivers, and toner maintenance.
• Perform onboarding/offboarding tasks including provisioning/deprovisioning user accounts in Google Workspace, Microsoft 365, Zoom, Aloware, and related SaaS platforms.
• Document support actions and resolutions in a structured ticketing system (e.g., Zendesk).
• Maintain and update hardware asset inventories and participate in IT refresh rollouts.
• Coordinate with Helpdesk III and System Admins for escalations related to application-specific or server-side issues.
• Assist in the preparation of workstations, desk setups, and office tech for new hires and department moves.
• Support local conference room AV setups and basic event tech preparation (Zoom Room devices, webcams, etc.).
• Provide technical support during scheduled after-hours events as needed.
• Create basic end-user SOPs and walkthroughs for common technical issues.

Skills

Windows/macOS

ChromeOS

End-user Support

Communication

MDM JAMF

Tools

Google Workspace

Microsoft 365

Zoom

JAMF

MDM

Job description

Cardone Training Technologies (CTTI) is seeking a Hands-On Helpdesk Technician II to support desktop users across Windows and Mac environments, plus Google Workspace, Microsoft 365, and JAMF-managed devices.

You will configure printers, onboard/offboard users, document resolutions, manage hardware inventories, and assist in after-hours events while helping reduce downtime for a national team.