IT Support Technician II — Temporary

WorkScoop; Many (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

WorkScoop's IT team seeks a Temporary Information Technology Technician II to provide help desk support for end users and assist with installing and configuring hardware and software. Located within the Eastern District of Virginia, this one-year assignment focuses on maintaining IT services for judges, staff, and clerk's office personnel.

Responsibilities include responding to calls and emails, basic troubleshooting, training users on Office applications, maintaining documentation, and

Qualifications

• 2+ years of specialized experience in data processing, office automation, and data communications.
• Proficiency in Windows and Microsoft Office products.

Responsibilities

• Respond to help desk calls and emails, log issues, and escalate when needed.
• Utilize and maintain service desk management application.
• Analyze and resolve issues related to network connectivity, printers, servers, and applications.
• Manage printers, scanners, and peripherals including firmware updates.
• Provide initial new user training for Microsoft Office and required applications.
• Set up, configure, install, and document hardware and software.
• Support mobile computing devices and remote access.
• Prepare and maintain documentation, SOPs, and checklists for end users and technicians.
• Maintain IT asset inventory per internal control policies.
• Assist with creating and closing user accounts.
• Provide backup assistance to IT staff.
• Participate in professional development conferences.

Skills

Data processing

Office automation

Technical support

Windows

Mobile devices

Education

High School diploma or equivalent

College degree preferred

Job description

WorkScoop's IT team seeks a Temporary Information Technology Technician II to provide help desk support for end users and assist with installing and configuring hardware and software. Located within the Eastern District of Virginia, this one-year assignment focuses on maintaining IT services for judges, staff, and clerk's office personnel.

Responsibilities include responding to calls and emails, basic troubleshooting, training users on Office applications, maintaining documentation, and