Temporary Information Technology Technician II 1 Year Term

WorkScoop; Many (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

WorkScoop's IT team seeks a Temporary Information Technology Technician II to provide help desk support for end users and assist with installing and configuring hardware and software. Located within the Eastern District of Virginia, this one-year assignment focuses on maintaining IT services for judges, staff, and clerk's office personnel.

Responsibilities include responding to calls and emails, basic troubleshooting, training users on Office applications, maintaining documentation, and

Qualifications

• 2+ years of specialized experience in data processing, office automation, and data communications.
• Proficiency in Windows and Microsoft Office products.

Responsibilities

• Respond to help desk calls and emails, log issues, and escalate when needed.
• Utilize and maintain service desk management application.
• Analyze and resolve issues related to network connectivity, printers, servers, and applications.
• Manage printers, scanners, and peripherals including firmware updates.
• Provide initial new user training for Microsoft Office and required applications.
• Set up, configure, install, and document hardware and software.
• Support mobile computing devices and remote access.
• Prepare and maintain documentation, SOPs, and checklists for end users and technicians.
• Maintain IT asset inventory per internal control policies.
• Assist with creating and closing user accounts.
• Provide backup assistance to IT staff.
• Participate in professional development conferences.

Skills

Data processing

Office automation

Technical support

Windows

Mobile devices

Education

High School diploma or equivalent

College degree preferred

Job description

Summary

This one-year temporary position is located within the Eastern District of Virginia Consolidated Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's Office and the U.S. Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in installing and configuring hardware and software programs.

Duties

• Respond to help desk calls and emails, log computer problems, and assist with routine issues; escalates unresolved problems to the next level.
• Utilize and maintain service desk management application.
• Analyze, log, track, and resolve significant software/hardware matters related to network connectivity, printers, servers, and applications.
• Manage and maintain printers, scanners, and other peripherals, including firmware and driver updates.
• Provide initial new user training for Microsoft Office and other required applications, as well as other end‑user IT training as necessary.
• Set up, configure, install, and document hardware and software.
• Support mobile computing devices and remote access.
• Prepare and maintain documentation, SOPs, and checklists for end users and technicians.
• Maintain inventory of IT assets per internal control policies.
• Assist with creating and closing user accounts.
• Provide backup assistance to the Courtroom Technology Administrator and other IT staff.
• Participate in conferences and similar gatherings for professional development.
• Perform other related duties as assigned.

Requirements

• United States citizenship or eligibility to work in the U.S.
• Provisional hiring pending background investigation.
• Adherence to the Code of Conduct for Judicial Employees.
• Payroll via Electronic Fund Transfer (EFT).
• Excepted Service appointment; at‑will.

Qualifications

• At least two years of specialized experience in data processing, office automation, and data communications; onsite or remote technical support of hardware/software/peripherals, basic IP phone troubleshooting, mobile devices and applications, terminology, and methodologies.
• Proficiency in Windows and Microsoft Office products.

Additional Requirements

• Follow IT security standards and defined policies.
• Analyze, isolate, and solve IT problems independently.
• Communicate technical information effectively to end users.
• Work on multiple tasks, be flexible and tactful under pressure in a team environment.
• Willingness to travel occasionally to district offices and off‑site training.

Education

High School Graduation or Equivalent required. College degree preferred.

Equal Opportunity Employer

The United States District Court is an Equal Opportunity Employer. Candidates are encouraged to commit to the efficiency of the Federal government, the ideals of the American republic, and uphold the rule of law and the Constitution.