IT Help Desk Technician — End-User Support & Installations

U.S. Courts; Alexandria (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A federal judicial organization is seeking a Temporary Information Technology Technician II in Alexandria, Virginia. This one-year temporary position involves providing IT help desk support to judges, judicial staff, and clerks. Successful candidates will have two years of relevant experience, strong proficiency in Windows and Microsoft Office, and excellent customer service skills. The role requires independent problem-solving and effective communication of technical information to varied audiences. Occasional travel may be required.

Qualifications

• Two years of specialized experience in technical support, including IT help desk support.
• Experience with data processing, office automation, and data communications.
• Proficiency in Windows and Microsoft Office products.

Responsibilities

• Provide IT help desk support for end users.
• Install and configure hardware and software programs.
• Analyze and solve IT related problems.

Skills

Customer service orientation

Technical problem-solving

Effective communication

Flexibility under pressure

Proficiency in Windows and Microsoft Office

Job description

A federal judicial organization is seeking a Temporary Information Technology Technician II in Alexandria, Virginia. This one-year temporary position involves providing IT help desk support to judges, judicial staff, and clerks. Successful candidates will have two years of relevant experience, strong proficiency in Windows and Microsoft Office, and excellent customer service skills. The role requires independent problem-solving and effective communication of technical information to varied audiences. Occasional travel may be required.