Information Technology Help Desk Support

Soni; New York (NY); On-site; USD 39,000 - 41,000; Full time

Job summary

Soni is seeking an IT Support Technician for a temp-to-hire assignment in New York. The role emphasizes strong communication, hands-on technical support, and proactive troubleshooting to assist faculty with IT needs.

Responsibilities include Tier 1 support via phone, email and in-person, basic troubleshooting, incident coordination, documentation, and inventory tasks. Collaboration with internal IT staff is essential, with a fast-paced, customer-focused environment.

Qualifications

• Previous experience in an IT support, help desk, or technical support role preferred.
• Strong customer service and communication skills.
• Basic understanding of computer hardware, peripherals, and troubleshooting processes.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable working independently as well as part of a team.
• Experience with documentation, ticketing systems, or inventory management is a plus.

Responsibilities

• Provide Tier 1 technical support via phone, email, and walk-up assistance
• Support end users through basic troubleshooting, issue resolution, and general IT inquiries
• Assist with Q&A sessions and incident coordination activities
• Prepare and maintain documentation, including filing and scanning drop-off and loaner forms
• Assist with equipment re-labeling, inventory organization, and securing of devices
• Perform thorough testing and quality checks on faculty-facing equipment, including keyboards, peripherals, and related hardware
• Update and maintain faculty-facing technical documentation and support materials
• Collaborate with internal IT staff to ensure smooth day-to-day support operations
• Perform additional administrative and technical support duties as assigned

Skills

Customer service

Communication

Troubleshooting

Documentation

Inventory management

Multitasking

Attention to detail

Teamwork

Tools

Ticketing systems

Inventory management software

Job description

Our client is looking for an IT Support Technician for a temp to hire assignment. This role is ideal for someone with strong communication skills, hands-on technical support experience, and a proactive approach to troubleshooting and operational support.

Key Responsibilities

• Provide Tier 1 technical support via phone, email, and walk-up assistance
• Support end users through basic troubleshooting, issue resolution, and general IT inquiries
• Assist with Q&A sessions and incident coordination activities
• Prepare and maintain documentation, including filing and scanning drop-off and loaner forms
• Assist with equipment re-labeling, inventory organization, and securing of devices
• Perform thorough testing and quality checks on faculty-facing equipment, including keyboards, peripherals, and related hardware
• Update and maintain faculty-facing technical documentation and support materials
• Collaborate with internal IT staff to ensure smooth day-to-day support operations
• Perform additional administrative and technical support duties as assigned

Qualifications

• Previous experience in an IT support, help desk, or technical support role preferred
• Strong customer service and communication skills
• Basic understanding of computer hardware, peripherals, and troubleshooting processes
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Comfortable working independently as well as part of a team
• Experience with documentation, ticketing systems, or inventory management is a plus

Compensation: $28-30/hr

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.