Entry-Level Help Desk Technician (IT Support)

Goodwill of Central and Coastal Virginia in; Richmond (VA); On-site; USD 33,000 - 46,000; Full time

Job summary

Goodwill of Central and Coastal Virginia in Richmond is seeking an entry-level HelpDesk assistant to support the daily operations of the HelpDesk and Information Management Department.

You will answer calls and emails, create tickets, assist with imaging PCs, test new systems, support conference room A/V, and help staff use IT software and equipment while participating in after-hours call rotation.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 6 months to 1 year of related experience required.
• Valid state driver's license and satisfactory driving record required.
• Ability to operate Windows PC and iOS devices; proficiency with Microsoft Word and Outlook.
• Strong written and verbal communication skills.

Responsibilities

• Be the first level of HelpDesk support, including answering phone and emails; generating tickets, setting up user profiles and monitoring ticket resolutions.
• Assist with imaging of computers.
• Test and provide feedback about user functionality of new and existing systems.
• Assist with conference room A/V technology.
• Assist associates with the proper use of IT software and equipment.
• Participate in after-hours call rotation.

Skills

Windows PC

iOS devices

Verbal communication

Written communication

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

HelpDesk ticketing

Job description

Goodwill of Central and Coastal Virginia in Richmond is seeking an entry-level HelpDesk assistant to support the daily operations of the HelpDesk and Information Management Department.

You will answer calls and emails, create tickets, assist with imaging PCs, test new systems, support conference room A/V, and help staff use IT software and equipment while participating in after-hours call rotation.