IT Support Technician II - Launch Your Tech Career

SoLa Impact, LLC; Los Angeles, Northern (CA, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

Dental insurance

Vision insurance

Life insurance

Holidays

Job summary

SoLa Impact is hiring an IT Support Specialist II in Los Angeles, CA to provide first-line technical support to employees under supervision. This entry-level role focuses on building foundational IT skills, troubleshooting basic issues, and learning the tools and processes that sustain our IT environment.

Ideal candidates are personable, patient, and eager to grow their technical abilities toward greater independence.

Qualifications

• High school diploma or equivalent; IT coursework preferred.
• 0–1 year in a technical support or IT-related role (internships and academic projects count).
• Basic familiarity with Windows and/or Mac operating systems.
• Exposure to common business applications (Microsoft Office, Google Workspace).
• CompTIA A+ certification or currently pursuing is a plus — not required.
• Experience with ticketing systems or IT service management tools is a plus — not required.

Responsibilities

• Respond to basic help desk requests under supervisor guidance.
• Troubleshoot common hardware and software issues (password resets, printer setup, basic connectivity).
• Log and track tickets accurately; document steps taken and resolutions.
• Escalate issues that exceed current skill level to the IT Helpdesk Technician or IT Manager promptly.
• Assist with hardware setup, imaging, and deployment of devices for new employees.
• Support basic software installations and updates under supervision.
• Maintain inventory of IT equipment and supplies.
• Assist with installation, configuration, and troubleshooting of IP cameras and related network hardware at on-site locations.
• Assist with foundational cybersecurity practices under supervision, such as user access management and password policies.
• Provide friendly, patient, and professional service to all employees.
• Shadow senior IT staff on more complex projects to build knowledge and skills.
• Completing other tasks and projects as assigned.

Skills

Customer service

Communication

Problem solving

Documentation

Team collaboration

Punctuality

Willingness to learn

Education

High school diploma

CompTIA A+ certification

Tools

Ticketing system

Job description

SoLa Impact is hiring an IT Support Specialist II in Los Angeles, CA to provide first-line technical support to employees under supervision. This entry-level role focuses on building foundational IT skills, troubleshooting basic issues, and learning the tools and processes that sustain our IT environment.

Ideal candidates are personable, patient, and eager to grow their technical abilities toward greater independence.