Entry-Level IT Support Technician: Growth Path

Sola-Impact; Los Angeles (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

Paid vacation

10 paid holidays

Bereavement days

Job summary

SoLa Impact is seeking an IT Support Specialist II to provide first-line help desk support for employees, under supervision, while developing foundational IT skills. You will assist with device setup, ticketing, basic troubleshooting, and on-site hardware tasks at SoLa locations.

The role emphasizes customer service, documentation, and learning under guidance, with opportunities to grow toward greater independence and responsibility over time.

Qualifications

• High school diploma required; IT coursework preferred.
• 0–1 year of experience in technical support or IT-related role.
• Basic familiarity with Windows and/or Mac operating systems.
• Exposure to Microsoft Office and Google Workspace.
• CompTIA A+ certification or pursuing it is a plus, not required.

Responsibilities

• Respond to basic help desk requests under supervision.
• Troubleshoot common hardware and software issues; including resets and printer setup.
• Log and track tickets; document steps and resolutions.
• Escalate issues that exceed current skill level promptly.
• Assist with device imaging and deployment for new employees.
• Support software installations and updates under supervision.
• Maintain IT equipment inventory.
• Assist with IP cameras and network hardware setup at on-site locations.
• Support foundational cybersecurity practices under supervision.
• Provide friendly, patient service and shadow senior staff on complex projects.

Skills

Customer service

Communication

Willingness to learn

Organized

Teamwork

Education

High school diploma

IT coursework preferred

CompTIA A+ (plus)

Tools

Windows OS

Mac OS

Microsoft Office

Google Workspace

Ticketing systems

Job description

SoLa Impact is seeking an IT Support Specialist II to provide first-line help desk support for employees, under supervision, while developing foundational IT skills. You will assist with device setup, ticketing, basic troubleshooting, and on-site hardware tasks at SoLa locations.

The role emphasizes customer service, documentation, and learning under guidance, with opportunities to grow toward greater independence and responsibility over time.