IT Support Engineer 2

Xammax; Georgia; On-site; USD 65,000 - 90,000; Full time

Job summary

Xammax is seeking an IT Support Engineer II to deliver high‑quality technical support and software troubleshooting across client environments. The role emphasizes desktop and network support, with expertise in Windows Server and Intune to manage devices and services efficiently.

You will serve as a key escalation point, handle tickets via HelpMe (BMS) within IICS SLA, provide daily updates to clients, assist L1 staff, and collaborate with IT Help Desk and auditing teams to maintain a robust,

Qualifications

• Experience with Windows Server, Routing and Switching, and Microsoft 365 (InTune).
• Strong ticket management and communication skills.
• Willingness to assist L1 and cross‑department teams.

Responsibilities

• Be escalation point for higher level IT issues.
• Accept tickets through HelpMe (BMS) within the IICS SLA’s.
• Update tickets on a daily basis and communicate with the clients regarding resolution.
• Assist L1 associates.
• Assist other departments includes IT Help Desk and auditing IICS IT software.

Skills

Windows Server

Intune

VPN

SCCM

Help desk

Networking

Ticket escalation

L1/L2 support

Job description

In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client organizations. You will utilize your core skills in desktop and network support, along with premium expertise in Microsoft Windows Server and Microsoft Intune. Your relevant knowledge in computer networking, VPN, and SCCM will enhance our operational efficiency. Join our team to contribute to a robust IT infrastructure and provide exceptional service in a dynamic environment.

Primary Duties

• Be an integral point for ticket escalation for higher level issues.
• Accepts tickets through HelpMe (BMS) within the IICS SLA’s.
• Update tickets on a daily basis and communicate with the clients regarding resolution.
• Assist L1 associates.
• Assist other departments includes IT Help Desk and auditing IICS IT software.

Requirements

• Requires experience in Windows Server, Routing, Switching, and Microsoft 365 (InTune)