Onsite IT Support Administrator (Level 2) – End-User Tech Champion

Irvine TechNology Corporation; Sterling (VA); On-site; USD 41,328 - 55,104; Full time

Job summary

Irvine Technology Corporation is looking for a motivated and technically skilled IT Support Administrator (Level 2) in Dulles, VA. In this role, you'll provide hands-on and remote technical support, serving as the face of IT for our client. You will manage a high-volume helpdesk queue, troubleshoot complex issues within the Microsoft technology stack, and deliver outstanding customer service.

This position requires 3-5 years of IT helpdesk experience, proficiency with Microsoft Intune and the M365 admin stack. The role offers competitive compensation at $30-$40.00/hr, with no visa sponsorship available.

Qualifications

• 3-5 years of IT helpdesk/desktop support experience in an enterprise environment.
• Hands-on experience with Microsoft Intune and the broader M365 admin stack.
• Exceptional customer service orientation with patience and empathy.

Responsibilities

• Provide Level 1 and Level 2 helpdesk support via phone, chat, and email.
• Diagnose and resolve complex hardware, software, and network issues.
• Document incidents and manage a high-volume queue of support tickets.

Skills

IT Helpdesk/Desktop Support Experience

Microsoft Intune

Customer Service Orientation

Education

Bachelor's degree in Computer Science or related field

Tools

Zendesk

Microsoft 365

Job description

Irvine Technology Corporation is looking for a motivated and technically skilled IT Support Administrator (Level 2) in Dulles, VA. In this role, you'll provide hands-on and remote technical support, serving as the face of IT for our client. You will manage a high-volume helpdesk queue, troubleshoot complex issues within the Microsoft technology stack, and deliver outstanding customer service.

This position requires 3-5 years of IT helpdesk experience, proficiency with Microsoft Intune and the M365 admin stack. The role offers competitive compensation at $30-$40.00/hr, with no visa sponsorship available.