IT Support Technician - Colorado

ICR, Inc.; Aurora (CO); Hybrid; USD 78,853 - 123,219; Full time

Benefits offered by this job

Company equity

Retirement plan

Health care benefits

Flexible PTO

Bonus potential

Job summary

ICR, Inc. is seeking an IT Support Technician to provide end-user support at the Aurora, CO location and remotely to users worldwide. The role involves desktop/laptop/VM configuration, account management, and knowledge sharing with the IT team.

You will handle after-hours on-call support and ensure compliance with Information Assurance guidelines, while leveraging your security clearance and ITIL-style processes.

Qualifications

• Active Top Secret Security Clearance with SSBI and SCI access (US Citizenship required).
• Minimum one year of experience in an IT help-desk environment.
• Ability to perform initial issue triage and troubleshoot.
• Experience imaging, configuring, and repairing PCs, including hardware upgrades.
• Strong customer service skills for internal/external customers.
• Strong oral and written communication skills.
• Current DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months.

Responsibilities

• Provide IT helpdesk support (Tier 1) for end-users in-person and remotely.
• Configure and maintain desktops, laptops, virtual machines, printers, and phones.
• Create and maintain user accounts including password resets.
• Document known issues and resolutions for the IT team.
• Support IT infrastructure including patching and maintenance.
• Ensure adherence to IA guidelines and best practices.
• Provide on-call support after hours as required.

Skills

US Citizenship

IT helpdesk

Issue triage

PC imaging/configuration

Customer service

Strong communication

IAT Level 2 (Security+)

Education

Associate's degree in IT

Tools

VMware ESXi

Active Directory

Office 365

Linux (RHEL 8, Ubuntu)

Windows 10

Terminal Services

Job description

IT Support Technician

Aurora, CO / Meridian, CO / Lonetree, CO

Applications will be accepted on an ongoing basis.

ICR is looking for an IT Support Technician that will provide end-user support both in-person at their physical work location and remotely to ICR users at sites across the globe.

Essential Duties And Responsibilities

• Provide IT helpdesk support (Tier 1) for end-users both in-person and via email, phone, and chat
• Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones
• Create and maintain user accounts, including password reset
• Generate and maintain documentation to share knowledge with the IT team on common issues/resolutions
• Support the IT infrastructure team including patching, rebooting, and performing physical maintenance
• Ensure end-users and systems adhere to Information Assurance (IA) guidelines and best-practice
• Provide on-call support after hours, as required, to support critical operations

Required Skills And Qualifications

• Active Top Secret Security Clearance with SSBI and SCI access - US Citizenship required.
• Minimum one (1) year of experience in an IT help-desk environment
• Ability to perform initial issue triage and troubleshoot
• Experience imaging, configuring, and repairing PCs, including basic hardware upgrades (hard drive, RAM)
• Strong customer service skills, with the ability to interact with both internal and external customers
• Strong communication skills, both oral and written
• Current DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months of start date

Desired Skills And Qualifications

• Associate's degree in Information Technology related field
• Experience providing support in an environment with multiple isolated networks
• Experience supporting a Microsoft Windows-based environment (Windows 10, Terminal Services, Active Directory)
• Experience supporting Linux workstations and servers (RHEL 8, Ubuntu)
• Experience administering Microsoft Office365
• Experience creating and maintaining VMs in a VMWare ESXi environment
• Experience reconfiguring network switches
• Experience using IT Service Management tracking software
• Hardware repair certification (such as Dell TechDirect)

Salary Range: $78,853 - $123,219

This position offers a comprehensive benefits package that includes company equity, retirement plan, company-paid health care benefits, flexible paid time off policy, and opportunity for a raise and bonus during the year.

ICR, Inc. considers several factors when extending job offers, including but not limited to candidates’ key skills, relevant work and/or military experience, education, training, certifications and work location.

ICR is proud to be an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.