IT Support Technician

Talentify; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical and Dental

Disability insurance

401K program

Job summary

Talentify is seeking an experienced Support Technician - Level 2 to join our IT Services team in Chicago. You will provide hands-on desktop and system support for Windows and Mac environments, assist with server and cloud apps, and work directly with clients to troubleshoot incidents.

Ideal candidates have 3+ years in IT support, strong networking and Microsoft tech skills, and familiarity with tools like ConnectWise or Kaseya.

Qualifications

• 3+ years of IT experience in a support role or related area.
• Proficient with Microsoft technologies including AD, Group Policies, Office 365, Exchange, and Hyper-V.
• Strong TCP/IP networking and DNS/DHCP troubleshooting.
• Experience with firewalls, routers, switches, and wireless APs.
• Familiarity with Cisco, SonicWALL, Sophos and Meraki appliances.
• Experience with on-premises/cloud disaster recovery systems.
• Experience with malware remediation and AV/AM products such as Sophos or ESET.
• Knowledge of Windows desktop OS 7-10 and Windows Server 2008-2019.

Responsibilities

• Provide desk-side and remote IT support for desktops running Windows or MacOS.
• Support systems for Microsoft products, third-party software, and cloud apps.
• Address high-level system and network issues including performance outages.
• Handle network-level support: WAN/LAN, firewalls, and security.
• Implement remote access solutions including VPNs and Remote Desktop Services.
• Perform on-site maintenance and end-user support as needed.
• Track multiple issues in the ticketing system and update clients.
• Document technical procedures and escalate as required.
• Triage support calls and communicate incident progress to clients.

Skills

IT Support

AD / Group Policy

Office 365

Hyper-V

Networking TCP/IP

DHCP/DNS

Firewalls & Routers

VPN / RDS

ConnectWise

Kaseya

Mac/iOS knowledge

Windows OS 7-10

Windows Server 2008-2019

Malware remediation

SonicWALL/Sophos/Meraki

Cisco

Tools

ConnectWise

Kaseya

Cisco

SonicWALL

Sophos

Meraki

Job description

Support Technician - Level 2

We are an MSP Mentor Top 100 company looking for an experienced Level 2 Support Technician to join our IT Services group. The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as he or she enjoys working with technology, servers and applications.

Job Description

The Support Technician’s tasks and responsibilities include:

• Technical support for desktops using Microsoft Windows or MacOS
• Systems support for various Microsoft products, third-party software and cloud applications.
• Provide support for high-level system and network issues including performance or outages
• Technical support at the network level: WAN and LAN connectivity, firewalls, and security.
• Remote access solution implementation and support including VPNs and Remote Desktop Services.
• Provide recurring on-site maintenance and end-user support.
• Manage multiple issues concurrently with successful results.
• Effectively track status and time in ticketing system.
• Update technical documentation as needed
• Troubleshoot and manage escalations from the help desk, project team, and managed services group.
• Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages.
• Taking support calls live for immediate triage.

Skills Desired

• At least 3 years of IT experience in a support role or related area.
• Intermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V
• Solid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues.
• Experience troubleshooting issues related to DHCP & DNS.
• Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs.
• Working knowledge of Cisco, SonicWALL, Sophos and Meraki appliances.
• Familiarity with a broad spectrum of on-premises/Cloud disaster recovery systems.
• Experience with malware remediation.
• Experience with AV and AM products including Sophos, ESET, MalwareBytes or others
• Knowledge in all supported Microsoft Desktop Operating Systems Windows 7-10
• Knowledge in all supported Microsoft Server Operating Systems 2008-2019.
• Strong oral and written communication skills.
• Ability to switch tasks frequently.
• Experience with ConnectWise and Kaseya a significant advantage.
• Mac/iOS Experience is desirable but not required.

This is a full time, permanent position.

• Medical and Dental healthcare
• short and long-term disability insurance
• 401K programs

Please note that this position will be dedicated to supporting clients operating under U.S. export control rules (including ITAR). As a result, this position may include access to technology and/or software source code that is subject to U.S. export controls, including restrictions on who may have access. The Company may choose not to apply, or may be unable to apply, for a license as to any applicants whose access to export-controlled technology or software source code may require authorization. Accordingly, you will be required to provide information regarding your citizenship and immigration status that is relevant for determining whether you could work in the position without a license authorizing your access, and we may decline to proceed with any applicant whose ability to fill the position would depend on such a license.

SC/IIT is an Equal Opportunity Employer. SC/IIT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Integrated IT participates in E-Verify and will provide the federal government with Form I-9 information to confirm that employees are authorized to work in the U.S.