IT Support Technician II

VetJobs; Odessa (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Texas Tech University Health Sciences Center in Odessa, TX is seeking an IT Support Technician II to provide hardware and software support for departments, faculty, staff, and students. The role will also specialize in department-specific hardware and software needs.

The position requires a Bachelor's degree in CS/MIS/IT or related area with up to five years of combined education/experience and a background check after a conditional offer.

Qualifications

• Bachelor's degree in computer science, MIS, IT or related area plus one year of full-time paid experience OR five years combined education/experience.
• Applicant will be subject to criminal background check after conditional offer.

Responsibilities

• Collaborate with IT staff to meet department needs.
• Log into phone system and be ready to receive calls.
• Ensure prompt answering of calls within the phone system.
• Assist in developing IT policies, procedures, and service goals.

Skills

Windows OS

macOS

PC support

Networking basics

Education

Bachelor-s degree in CS/MIS/IT

Tools

CompTIA A+

Microsoft certifications

Job description

Job Description

The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Auto req ID

485745BR

Minimum Education Required

Bachelors

Required Experience

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years. Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Experience

• Experience with multiple operating systems including Microsoft Windows, Apple Macintosh.
• Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications).
• Advanced experience with network domain environments.

Additional Qualifications/Responsibilities

• Collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.
• Log into phone system and is ready to receive calls.
• Ensure prompt answering of calls presented to technician in the phone system.
• Assist in the development of IT policies, procedures, and service goals.

City

Odessa

State

Texas

Job_Category

Information Technology

Job Code

IT Information Technology

Affiliate Sponsor

Texas Tech University Health Sciences Center

Salary Range

$45,000-$60,000