IT Support Technician I: Helpdesk & On-Site Support

Turner Industries; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Turner Industries is seeking an IT Support Technician I in Baton Rouge, LA to provide help desk support to employees, troubleshoot hardware and software issues, and ensure timely incident resolution. The role emphasizes customer service, clear communication, and adherence to safety guidelines while supporting an on-site IT environment.

The position requires a high school diploma with IT exposure, 6 months in IT support, and a customer-focused mindset.

Qualifications

• Minimum High School Diploma or GED plus 2 years of education or equivalent work experience
• Minimum of 6 months experience in an IT Support Role
• Credentials preferred
• Must be a customer service minded professional
• Must possess excellent communication, interpersonal, organizational, and problem-solving skills
• Post-offer drug/alcohol screen and physical evaluation and background check
• Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site-specific standards
• Maintain a current valid Louisiana Driver's license
• Meet Operations Support customer service standards
• Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary
• Applicant/employee must not pose a direct threat to the health or safety of others in the workplace

Responsibilities

• Address users in a friendly, courteous, and professional manner at all times; answer, evaluate and prioritize incoming voice and electronic customer requests; document all information given and received in the service desk application to track calls, emails, walk-ups, and project tasks; manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables
• Load and configure the company standard image on all new and existing computers
• Assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system
• Adhere to all company and operations support policies, procedures, and standards; advise and instruct end users on the necessary activities to achieve solutions and minimize call back
• Answer users inquiries in person and/or via telephone concerning computer issues including hardware, software, and network; install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware
• Participate in on-call rotation as assigned; perform additional assignments per supervisor's direction

Skills

Customer service

Communication skills

Problem-solving

IT basics

Education

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

Turner Industries is seeking an IT Support Technician I in Baton Rouge, LA to provide help desk support to employees, troubleshoot hardware and software issues, and ensure timely incident resolution. The role emphasizes customer service, clear communication, and adherence to safety guidelines while supporting an on-site IT environment.

The position requires a high school diploma with IT exposure, 6 months in IT support, and a customer-focused mindset.