IT Helpdesk Specialist - First-Call Support

Turner Industries; St. George (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Turner Industries is seeking an IT Customer Service Representative in the Baton Rouge, LA area to serve as the critical first point of contact for IT helpdesk needs. You will handle intake, provide basic resolution, and route tickets to the right IT queues with a focus on customer satisfaction.

The role emphasizes rapid, friendly service, accurate ticketing in Freshservice, and adherence to company policies. Prior IT helpdesk exposure is preferred; a valid Louisiana driver's license is required.

Qualifications

• Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience.
• Minimum of 3 months experience in an IT Support, Service Dispatch, Customer Success, or high-volume Customer Facing Service role.
• Must possess excellent communication, interpersonal, organizational, and problem-solving skills; ability to listen, understand, and de-escalate user frustrations over the phone is required.

Responsibilities

• Answer, evaluate, and prioritize incoming voice and electronic customer requests; act as the first line of defense for the IT department to ensure phones do not go to voicemail.
• Provide immediate, first-call resolution for core access issues (e.g., Google Workspace password resets, Microsoft account unlocks).
• Accurately dispatch complex tickets to appropriate IT queues and document all interactions in the help desk system.

Skills

Customer service

Communication

IT support

Freshservice

Education

High School Diploma/GED

Tools

Freshservice

Job description

Turner Industries is seeking an IT Customer Service Representative in the Baton Rouge, LA area to serve as the critical first point of contact for IT helpdesk needs. You will handle intake, provide basic resolution, and route tickets to the right IT queues with a focus on customer satisfaction.

The role emphasizes rapid, friendly service, accurate ticketing in Freshservice, and adherence to company policies. Prior IT helpdesk exposure is preferred; a valid Louisiana driver's license is required.