IT Support Technician I: Help Desk & End-User

Newly Weds Foods; Chicago (IL); On-site; USD 50,000 - 62,000; Full time

Job summary

Newly Weds Foods in Chicago is seeking an entry-level IT Support Technician I to join our IT Service Delivery & Support team. This role provides Tier 1/2 support for end-user devices, collaborates with corporate and warehouse IT, and ensures excellent customer service on-site.

Based on the job description, candidates should have a Bachelor's in IT or related field and up to 3 years of experience, with proficiency in Windows and Microsoft 365. This on-site role offers growth in a global company.

Qualifications

• Bachelor's degree in IT or related field required.
• 0–3 years of IT/help desk or desktop support experience.
• Experience with Windows OS and Microsoft Office.

Responsibilities

• Provide Tier 1 and Tier 2 end-user support for desktops, laptops, printers, and mobile devices.
• Document troubleshooting steps in the ticketing system and communicate resolutions.
• Assist with device provisioning, lifecycle management, and asset tracking.
• Follow IT service management processes and prioritize requests by impact.

Skills

Windows OS

Microsoft Office

Customer service

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft 365 Administration

Intune / MDM

Active Directory

Job description

Newly Weds Foods in Chicago is seeking an entry-level IT Support Technician I to join our IT Service Delivery & Support team. This role provides Tier 1/2 support for end-user devices, collaborates with corporate and warehouse IT, and ensures excellent customer service on-site.

Based on the job description, candidates should have a Bachelor's in IT or related field and up to 3 years of experience, with proficiency in Windows and Microsoft 365. This on-site role offers growth in a global company.