IT End User Support Engineer

Hirewell; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Hirewell is seeking an IT Service Desk professional to provide high-quality technical support to internal users in Chicago. This on-site role requires five days per week near the Willis Tower and focuses on resolving tickets, troubleshooting Windows and Office 365, and keeping desktops secure and operational.

You will install and maintain endpoint devices, document solutions, and communicate effectively with staff to minimize downtime.

Qualifications

• Minimum 2 years in a Service Desk or Help Desk supporting PCs and applications.
• Experience supporting Windows operating systems and desktop environments.
• Strong troubleshooting and customer service skills.

Responsibilities

• Resolve IT tickets and end-user issues related to Windows OS and Office 365
• Install, troubleshoot, and maintain desktop equipment including laptops, desktops, printers, and other endpoint devices
• Provide support through phone, email, and in-person requests
• Maintain desktop standard images and ensure devices remain consistent with company standards
• Research and troubleshoot technical issues to identify solutions

Skills

Service Desk

Windows OS

Office 365

Troubleshooting

Communication

Tools

Active Directory

Microsoft Intune

Azure

Entra ID

ServiceNow

Job description

We are seeking an IT Service Desk professional to provide high-quality technical support to internal users while maintaining the performance and reliability of endpoint devices. This role is responsible for resolving IT support tickets, troubleshooting desktop and application issues, and ensuring PCs and related technologies remain secure, stable, and fully operational.

This position requires on-site presence five days per week near the Willis Tower in Chicago, IL.

Key Responsibilities

• Resolve IT tickets and end-user issues related to Windows OS and Office 365
• Install, troubleshoot, and maintain desktop equipment including laptops, desktops, printers, and other endpoint devices
• Provide support through phone, email, and in-person requests
• Maintain desktop standard images and ensure devices remain consistent with company standards
• Research and troubleshoot technical issues to identify solutions

Required Skills and Experience

• At least 2 years of Service Desk or Help Desk experience supporting PCs and applications
• Experience supporting Windows operating systems and desktop environments
• Strong troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to manage priorities and work independently

Preferred Skills and Experience

• Experience with Active Directory
• Experience with Microsoft Intune, Azure, or Microsoft Entra ID
• Familiarity with ServiceNow or similar ticketing systems
• Basic networking knowledge and endpoint device management experience