IT Support Technician - On-Site Help Desk & Hardware

Worth Credit Union; Bedford (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

Long Term Disability Insurance

Flexible Spending Accounts

401(k) Plan

Paid Holidays

Generous Vacation and Sick Days

Job summary

Worth Credit Union seeks an IT Support Technician to address computer system issues and user support, primarily on-site at our Bedford headquarters. You will handle incidents via the Help Desk and assist with installing, configuring, and maintaining PCs, servers, and related equipment.

Qualified candidates have strong troubleshooting skills, proficiency in Microsoft Office, and experience with FiServ XP2, Meridian Link, or Nautilus is a plus.

Qualifications

• Minimum 6 months of computer system operations experience, preferably in a credit union or other financial institution.
• Strong troubleshooting skills and proficiency in Microsoft Office.
• Experience with FiServ XP2, Meridian Link, Nautilus is a plus.
• IT certification or college degree may substitute for required experience.

Responsibilities

• Respond to a range of issues related to computer systems and user support, by phone and in person.
• Utilize the Help Desk Ticketing system to track and resolve incidents.
• Install, configure, maintain, and troubleshoot PCs, servers, and other equipment.
• Participate in other IT department activities as assigned.

Skills

Troubleshooting

User support

Microsoft Office

Education

IT certification or related degree

Tools

FiServ XP2

Meridian Link

Nautilus

PC hardware

Job description

Worth Credit Union seeks an IT Support Technician to address computer system issues and user support, primarily on-site at our Bedford headquarters. You will handle incidents via the Help Desk and assist with installing, configuring, and maintaining PCs, servers, and related equipment.

Qualified candidates have strong troubleshooting skills, proficiency in Microsoft Office, and experience with FiServ XP2, Meridian Link, or Nautilus is a plus.