IT Help Desk Pro: Remote & Onsite Support

nLIGHT, Inc.

Camas (WA)

Hybrid

USD 47,000 - 66,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health benefits

401(k) with company match

120 hours paid vacation

Job summary

nLIGHT is seeking an IT Help Desk Technician to provide technical support for staff across Vancouver, Camas, Hillsboro, and remote teams. The role includes on-site work at the Camas headquarters with occasional travel between locations, and an on-call rotation.

You will resolve hardware/software issues, assist with enterprise apps, and maintain a high level of customer service. The candidate should have A+ certification or equivalent, a college IT degree preferred, and be able to work

Qualifications

A+ or comparable hardware certification desired.
College or IT trade school degree desired.
Experience in manufacturing or similar environment preferred.
Self-motivated and able to work independently at times.
Ability to work onsite in Vancouver and travel between locations as needed.
Strong customer service, problem solving, and analytical skills.
Effective communication, both oral and written.

Responsibilities

Provide user assistance for Windows operating systems and enterprise apps.
Support desktop, laptop, and mobile device systems; remote, in person, and on-site.
Manage Active Directory user accounts and Office 365 settings.
Troubleshoot hardware, software, and network issues as they arise.
Document work in Jira SM and ensure timely ticket closure.
Support executive staff and provide confidential, professional service.