IT Support Technician I - Entry-Level Help Desk & On-Site

Big Sandy Superstore; Ashland (KY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

Employee Discount

Job summary

Big Sandy Superstore in Ashland, KY is seeking an IT Support Technician I to be the first point of contact for technology support. The role focuses on ticket-driven service, accurate documentation, and routing issues to Tier 2 or the systems team.

You will support Google Workspace accounts, image and hand off devices, and provide on-site store assistance as needed. This entry-level position emphasizes security hygiene and detailed ticketing.

Qualifications

• Minimum education: High School Diploma or GED.
• CompTIA A+ or Google Workspace / IT support certification.
• 0 to 1 year in a help desk or technical support role.
• Clear, patient communication with non-technical users.
• Dependable, organized and capable of accurate documentation.

Responsibilities

• Provide user and account support for Google Workspace and access requests.
• Set up, image and hand off workstations and mobile devices.
• Provide hands-on support at the office and at store locations as needed.
• Document ticket notes and contribute to the knowledge base.
• Follow security hygiene, verify identity and enforce MFA.

Skills

Clear communication

Patient demeanor

Documentation

Team collaboration

Education

High School Diploma or GED

IT coursework / related credential

Tools

CompTIA A+

Google Workspace IT support cert

Job description

Big Sandy Superstore in Ashland, KY is seeking an IT Support Technician I to be the first point of contact for technology support. The role focuses on ticket-driven service, accurate documentation, and routing issues to Tier 2 or the systems team.

You will support Google Workspace accounts, image and hand off devices, and provide on-site store assistance as needed. This entry-level position emphasizes security hygiene and detailed ticketing.