IT Support Technician I — End-User Support & Growth Path

Landus Cooperative; Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Landus Cooperative in Des Moines is looking for an IT Support Technician who will provide comprehensive IT support for employees. The role involves troubleshooting Service Desk calls, setting up conference room technology, and maintaining IT systems. Ideal candidates will hold a degree in Computer Science and have strong troubleshooting and communication skills. This position supports career progression within IT, offering a dynamic environment with diverse responsibilities and opportunities to enhance technical skills.

Qualifications

• Bachelor’s degree in Computer Science or Information Technology is preferred.
• 1-2 years of relevant experience in IT support.
• Relevant IT certifications are a plus.

Responsibilities

• Deliver in-person IT support for users in the Des Moines office.
• Troubleshoot and resolve technical issues effectively.
• Document all customer interactions in the ticketing system.

Skills

End-user technologies

Troubleshooting skills

Customer service orientation

Communication skills

Education

Bachelor’s degree in Computer Science or related field

1-2 years of equivalent experience with relevant IT certifications

Tools

Windows

Microsoft 365

Conference room equipment

Job description

Landus Cooperative in Des Moines is looking for an IT Support Technician who will provide comprehensive IT support for employees. The role involves troubleshooting Service Desk calls, setting up conference room technology, and maintaining IT systems. Ideal candidates will hold a degree in Computer Science and have strong troubleshooting and communication skills. This position supports career progression within IT, offering a dynamic environment with diverse responsibilities and opportunities to enhance technical skills.