Service Desk Technician I — Elevate End-User IT Support

southstatebank; United States; On-site; USD 43,000 - 69,000; Full time

Job summary

SouthState Bank is seeking a Service Desk Support Technician I for an on-site role in the United States. You will receive, prioritize, document and resolve end-user requests, escalating when needed to maintain SLA standards.

You’ll work hands-on at the desktop, using diagnostic tools and knowledge bases to fix issues promptly. Responsibilities include handling tickets via phone and email, deploying software, installing hardware, and keeping thorough records.

Qualifications

• College diploma or university degree in computer science and/or 2 years equivalent work experience.
• Knowledge of basic computer hardware including PCs, printers, scanners, etc.
• Experience with desktop and server operating systems (Windows 7, Server 2008/2012).
• Extensive application support experience with South State Bank supported applications.

Responsibilities

• Field incoming requests via phone and e-mail to ensure courteous, timely resolution.
• Document end user information and problem details and escalate as needed.
• Install/upgrade software and hardware; configure systems and applications.
• Develop and maintain knowledge base, FAQ lists, and end-user guides.
• Support software releases and roll-outs and communicate to end users.

Skills

Communication skills

Problem solving

Team player

Education

College degree in CS

A+ certification

Tools

Event Viewer

Performance Monitor

Job description

SouthState Bank is seeking a Service Desk Support Technician I for an on-site role in the United States. You will receive, prioritize, document and resolve end-user requests, escalating when needed to maintain SLA standards.

You’ll work hands-on at the desktop, using diagnostic tools and knowledge bases to fix issues promptly. Responsibilities include handling tickets via phone and email, deploying software, installing hardware, and keeping thorough records.