Onsite IT Support Technician - Campus Tech Trainer

AVI-SPL, Inc.; Boston (MA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical benefits (vision and dental)

Paid holidays, sick days, personaldays

Training and professional development

Dynamic company culture

Job summary

AVI-SPL seeks an Onsite Support Technician to deliver in-person IT support at campus sites, partnering with faculty, staff, and students. The role emphasizes face-to-face problem solving, expertise across hardware, OS, and applications, and clear documentation of support interactions.

Ideal candidates excel in customer service, communicate effectively, and adapt to changing technology. The position may require occasional remote assistance but prioritizes on-site delivery and training within the

Qualifications

• Bachelor's degree or equivalent in IT/related field.
• 1+ years of technical support or customer service experience.
• Experience with Windows, macOS, and mobile OS.
• Strong communication and customer-first mindset.
• Ability to work on campus 5 days/week and lift up to 20lbs.

Responsibilities

• Provide face-to-face technical support on campus for faculty, staff, and students.
• Troubleshoot hardware, software, connectivity, and account access issues.
• Perform device diagnostics, maintenance, and repairs for university-owned equipment.
• Assist with setup and configuration of devices, applications, and university systems.
• Provide guidance on university technology resources and services.
• Document all support interactions in the tracking and incident management systems.
• Escalate complex issues to Client Support Leads or specialized technical teams.
• Coordinate with other ITS departments for issue resolution.
• Follow up with clients to ensure satisfaction and issue resolution.
• Update knowledge base articles for common issues and solutions.
• Develop self-help resources and user guides for clients.
• Identify recurring issues and suggest process improvements.

Skills

Customer service

Communication

Problem-solving

Analytical skills

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

M365 Suite

Job description

AVI-SPL seeks an Onsite Support Technician to deliver in-person IT support at campus sites, partnering with faculty, staff, and students. The role emphasizes face-to-face problem solving, expertise across hardware, OS, and applications, and clear documentation of support interactions.

Ideal candidates excel in customer service, communicate effectively, and adapt to changing technology. The position may require occasional remote assistance but prioritizes on-site delivery and training within the