Support Technician

Tecology; Washington; On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Profit sharing

Paid time off (up to 3 weeks)

Medical, Dental, Vision, Life, and 401

Disability insurance

Job summary

Tecology is seeking a versatile Support Technician to resolve hardware and software issues and assist with IT projects across on-site environments in the Portland Metro and Southwest Washington region.

The role covers setup, upgrades, and remote/onsite support, with a bonus program and benefits package including medical, dental, vision, life, disability, and 401(k). On-call rotations and travel up to 10% are expected.

Qualifications

• Minimum IT support experience including help desk and desk-side support.
• Familiar with IT ticketing systems and infrastructure platforms.
• Proficient in maintaining hardware/software systems.
• Experience running PowerShell scripts.
• Knowledge of Active Directory administration.
• Ability to manage ticket escalations and warranty service processes.
• Strong communication and problem-solving skills.
• Willingness to travel up to 10% and participate in on-call rotations.
• Ability to lift up to 50 pounds.

Responsibilities

• Respond to support tickets promptly and set clear resolution timelines.
• Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
• Build, install, and upgrade systems and peripherals; optimize configurations.
• Set up workstations with OS installation and software configuration.
• Follow documented procedures and IT policies.
• Document internal procedures in the knowledge base.
• Maintain positive relationships with users and team members.
• Work independently and with the team to address onsite needs.

Skills

IT support

Help desk

Ticketing systems

PowerShell

Active Directory

Customer service

On-call rotations

Travel up to 10%

Hardware troubleshooting

Physical lifting

Education

Associate or Bachelor’s degree in Computer or Information Science

Certifications: A+, Network+, MCSE, MCP, CCNA

Tools

Microsoft Office 365

Azure administration

Job description

Job Description

SUPPORT TECHNICIAN

Description

The Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance.

Position Type

Hourly + Bonus Program:

Support Technician 1: $22.10

Support Technician 2: $26.52

Support Technician 3: $31.83

Bonus Program:

Eligible for profit sharing and up to three weeks of additional paid time off, based on performance.

Benefits:

Includes Medical, Dental, Vision, Life, Disability, and 401(k) plans.

Key Responsibilities

• Deliver outstanding customer service by responding to support tickets promptly and setting clear expectations for resolution timelines.
• Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
• Build, install, and upgrade systems and peripherals; optimize configurations and securely dispose of outdated equipment.
• Set up workstations, including cabling, OS installation, and software configuration.
• Use documented procedures and tools to analyze and resolve technical problems.
• Follow established IT policies and best practices.
• Maintain positive relationships with users and team members.
• Work independently and collaboratively to address onsite support needs.
• Document internal procedures in the knowledge base.

Required Qualifications

• Experience in IT support roles, including help desk and desk-side support.
• Familiarity with IT ticketing systems and infrastructure platforms.
• Proficiency in maintaining and supporting hardware/software systems.
• Familiarity with running PowerShell scripts.
• Ability to manage ticket escalations and warranty service processes.
• Administrative knowledge of Active Directory.
• Strong interpersonal, communication, and problem-solving skills.
• Willingness to travel up to 10%, participate in on-call rotations, and work flexible hours.
• Physical ability to lift up to 50 pounds.

Preferred Qualifications

• Associate’s or bachelor’s degree in Computer or Information Science.
• Technical certifications such as A+, Network+, MCSE, MCP, or CCNA.
• Experience with Microsoft Office 365 and/or Azure administration.

Company Description

Tecology is a small, close-knit company able to provide true enterprise level IT support and partnership for small and medium sized businesses in the Portland Metro and Southwest Washington region.