IT Support Technician — Hybrid & On-Site IT Pro

Sproutup; Garland (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Sproutup is a global IT hardware retirement provider seeking an IT Support Technician to keep employee systems running smoothly across facilities and remote teams. You will troubleshoot hardware and software, maintain networks, and uphold cybersecurity measures while delivering responsive, user-friendly support.

This role requires 3+ years of hands-on IT support, strong Windows troubleshooting, experience with ServiceNow, and the ability to work independently.

Qualifications

• 3+ years of hands-on IT support experience (Tier 1–2).
• Provides on-site and remote IT support across all Sprout locations and work-from-home users as part of normal job responsibilities.
• Strong Windows 10/11 troubleshooting (hardware, software, login issues).
• Desktop & laptop break/fix experience (Dell/HP/Lenovo preferred).
• Experience with a ticketing system (ServiceNow or similar).
• Willing to travel to warehouses as needed.
• Strong documentation habits (tickets, fixes, procedures).
• Ability to work independently with minimal supervision.
• Clear communication with non-technical users.
• Reliable transportation and valid driver’s license.
• Comfortable working in a warehouse / production environment.

Responsibilities

• Provide first-level support for users experiencing IT issues via phone, email, or in-person.
• Diagnose and resolve hardware and software problems quickly and effectively.
• Install, configure, and maintain computer systems, printers, and related peripherals.
• Assist in the setup of new user accounts and workstations.
• Maintain inventory of IT equipment and supplies.
• Monitor network performance, conduct routine maintenance, and perform system updates.
• Provide training and support to staff on software applications and IT policies.
• Document issues and resolutions to build a knowledge base and assist future troubleshooting.
• Ensure data security protocols are followed, including backups and encryption.
• Collaborate with other IT professionals on projects and improvements for infrastructure.
• Stay up-to-date on emerging technologies and best practices in IT support.

Skills

IT Support

Windows Troubleshooting

Documentation

Customer Communication

Remote Support

Tools

ServiceNow

Job description

Sproutup is a global IT hardware retirement provider seeking an IT Support Technician to keep employee systems running smoothly across facilities and remote teams. You will troubleshoot hardware and software, maintain networks, and uphold cybersecurity measures while delivering responsive, user-friendly support.

This role requires 3+ years of hands-on IT support, strong Windows troubleshooting, experience with ServiceNow, and the ability to work independently.