IT Support Technician: Helpdesk & Systems Expert

SPS North America; Illinois; On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Job summary

SPS North America is seeking an IT Support Technician to serve as the point of contact for IT queries, resolve issues, and maintain systems for clients and SPS staff. The role emphasizes problem solving, strong customer service, and technical troubleshooting across Mac and PC platforms.

The ideal candidate has 1–3 years in IT, excellent English communication, and is comfortable working independently or with teams.

Qualifications

• High School Diploma or equivalent; degree preferred in Computer Science or Information Systems.
• 1–3 years IT work experience.
• IT certifications preferred (ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+).
• Experience with Mac and PC computers.
• Strong organizational, time management and written/verbal communication skills.

Responsibilities

• Analyzes issues and formulates solutions.
• Troubleshoots system, application and hardware issues.
• Keeps customer updated on ticket progress and escalates as needed.
• Performs backups and restores; configures hardware and software.
• Maintains ticketing system with current status and fixes.
• Collaborates with customers and internal teams to resolve problems.

Skills

Customer service

Problem-solving

English communication

Mac/PC proficiency

Time management

Team collaboration

Adaptability

Education

High School Diploma

Computer Science / Information Systems degree preferred

IT certifications (ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+)

Job description

SPS North America is seeking an IT Support Technician to serve as the point of contact for IT queries, resolve issues, and maintain systems for clients and SPS staff. The role emphasizes problem solving, strong customer service, and technical troubleshooting across Mac and PC platforms.

The ideal candidate has 1–3 years in IT, excellent English communication, and is comfortable working independently or with teams.