IT Support Technician: Fast, Customer-Focused Helpdesk

Spsnorthamerica; Illinois; On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k with matching

Job summary

SPS North America is seeking an IT Support Technician to serve as the frontline for IT queries, ensuring timely responses and optimal system operation. You will resolve hardware/software issues, maintain devices, and communicate ticket status while delivering professional service to clients and SPS employees.

The role emphasizes strong technical problem solving, customer service, and the ability to work independently or with teams.

Qualifications

• HS diploma required or equivalent.
• 1–3 years IT work experience preferred.
• IT certifications (ACMT, CCNA, A+, Network+) preferred.

Responsibilities

• analyzes issues and formulates solutions.
• Troubleshoots system, application and hardware issues.
• Updates ticket progress and communicates with customers.
• Works directly with customers to resolve problems.
• Uses internal IT knowledge base to provide and locate solutions.
• Escalates issues as needed.
• Performs routine maintenance on laptops/desktops.
• Tracks and manages computer assets.
• Performs backups/restores and config of hardware/software.

Skills

English communication

Mac and PC knowledge

Hardware and software knowledge

Customer service

Independent/work in team

Problem solving

Education

High School Diploma or equivalent

IT certifications (ACMT, CCNA, A+, Network+)

Tools

Mac OS

Windows OS

Job description

SPS North America is seeking an IT Support Technician to serve as the frontline for IT queries, ensuring timely responses and optimal system operation. You will resolve hardware/software issues, maintain devices, and communicate ticket status while delivering professional service to clients and SPS employees.

The role emphasizes strong technical problem solving, customer service, and the ability to work independently or with teams.