Service Desk Analyst I — Hybrid IT Support (AZ)

HonorHealth; Phoenix (AZ); Hybrid; USD 42,000 - 62,000; Full time

Job summary

HonorHealth in Phoenix seeks a Service Desk Analyst I to provide end-user support, document incidents, and strive for first-call resolution. You will triage, troubleshoot, and escalate as needed, while supporting applications and provisioning access.

You will participate in an on-call rotation for after-hours work on incidents, upgrades, patches, and project tasks, while building strong relationships across IT and clinical teams.

Qualifications

• High School Diploma or GED required.
• Associates or 2 years' work related experience in Computer Science, Information Systems, or a related discipline.
• HDI Support Center Analyst, A+, ITIL Foundation preferred.

Responsibilities

• Answers inbound support calls and defines incident scope.
• Troubleshoots issues to achieve first call resolution or escalates when appropriate.
• Participates in an IT on-call rotation for off-hours support of incidents, upgrades, patches, and project tasks.
• Provides end-user application support and provisioning, documents knowledgebase content.
• Builds relationships with customers and colleagues across IT and departments.
• Supports incident tracking and ensures timely issue resolution according to priorities.
• Maintains professional appearance and adheres to HonorHealth tenets of service excellence.

Job description

HonorHealth in Phoenix seeks a Service Desk Analyst I to provide end-user support, document incidents, and strive for first-call resolution. You will triage, troubleshoot, and escalate as needed, while supporting applications and provisioning access.

You will participate in an on-call rotation for after-hours work on incidents, upgrades, patches, and project tasks, while building strong relationships across IT and clinical teams.