IT Support Technician | Help Desk & Access Admin

Equiliem; Tifton (GA); On-site; USD 34,000 - 49,000; Full time

Job summary

Equiliem IT supports technicians in Tifton, GA to provide hands-on assistance for computer systems, hardware, software, peripherals, and user accounts. This role performs routine troubleshooting, installations, upgrades, and repairs while delivering responsive service to employees.

The position also covers documenting procedures, system administration, vendor coordination, and basic user training. A high school diploma is required; a two-year IT degree is preferred, with experience in help desk

Qualifications

• Experience providing technical support or troubleshooting preferred.
• Excellent customer service and communication skills.
• General knowledge of computer hardware, software, peripherals, and PC operating systems.
• Basic understanding of user accounts, access rights, security settings, and system groups.
• Ability to troubleshoot routine hardware, software, network, and peripheral issues.
• Ability to install and configure computer hardware, software, and peripherals.
• High school diploma or equivalent required.
• Two-year degree in Information Technology, Computer Science, or related field preferred.
• Ability to work under direct supervision and follow established procedures.
• Ability to document technical information clearly and accurately.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, software, and peripherals.
• Install and configure computer hardware, software, and peripherals for new employees.
• Install new software packages and perform software and hardware upgrades.
• Troubleshoot routine PC, network, hardware, software, and peripheral issues.
• Maintain user account information, security settings, system groups, and access rights.
• Coordinate with hardware and software vendors for technical support and service when necessary.
• Document technical issues, system changes, procedures, and maintenance activities.
• Assist with the development and maintenance of system documentation and procedure manuals.
• Facilitate or conduct basic training sessions for employees on software and hardware systems.
• Provide professional and responsive customer service to end users.
• Perform other routine IT support duties as assigned.

Skills

Customer service

Communication

Hardware knowledge

Account management

Troubleshooting

Education

High school diploma

Two-year IT degree

Job description

Equiliem IT supports technicians in Tifton, GA to provide hands-on assistance for computer systems, hardware, software, peripherals, and user accounts. This role performs routine troubleshooting, installations, upgrades, and repairs while delivering responsive service to employees.

The position also covers documenting procedures, system administration, vendor coordination, and basic user training. A high school diploma is required; a two-year IT degree is preferred, with experience in help desk