IT Support Technician

Equiliem; Stone Mountain (GA); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

401(k) Matching

Commuter Benefits

Employee Discounts

Payroll Payment Options

Job summary

Equiliem is seeking an IT Support Technician in Stone Mountain, GA. The role provides frontline support for computer systems, hardware, software, and user accounts, under supervision, with focus on troubleshooting, installations, upgrades, and service excellence.

The job emphasizes account administration, system documentation, vendor coordination, and basic end-user training, ensuring reliable IT operations and strong customer service across the organization.

Qualifications

• Experience in IT help desk or desktop support.
• Strong customer service and communication skills.
• Basic knowledge of computer hardware, software, and networks.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, software, and peripherals.
• Install and configure computer hardware, software, and peripherals for new employees.
• Install new software packages and perform software and hardware upgrades.
• Troubleshoot routine PC, network, hardware, software, and peripheral issues.
• Maintain user account information, access rights, security settings, and system groups.
• Support password assignment and related account administration as needed.
• Coordinate with hardware and software vendors for technical support and service when necessary.
• Document technical issues, system changes, procedures, and maintenance activities.
• Assist with the development and maintenance of system documentation and procedure manuals.
• Facilitate or conduct training sessions for employees on software and hardware systems.
• Provide professional and responsive customer service to end users.
• Perform other routine IT support duties as assigned.

Skills

Help desk

Customer service

Hardware

Software

Education

High school diploma

Two-year degree

Job description

IT Support Technician

Location: Stone Mountain, GA

Pay: $21.00 per hour

26-10341

Job Summary

The IT Support Technician provides technical support for computer systems, hardware, software, peripherals, and user accounts under direct supervision. This role performs routine troubleshooting, maintenance, installations, upgrades, and repairs while providing responsive customer service to employees. The technician also supports account administration, system documentation, vendor coordination, and basic user training.

Job Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, software, and peripherals.
• Install and configure computer hardware, software, and peripherals for new employees.
• Install new software packages and perform software and hardware upgrades.
• Troubleshoot routine PC, network, hardware, software, and peripheral issues.
• Maintain user account information, access rights, security settings, and system groups.
• Support password assignment and related account administration as needed.
• Coordinate with hardware and software vendors for technical support and service when necessary.
• Document technical issues, system changes, procedures, and maintenance activities.
• Assist with the development and maintenance of system documentation and procedure manuals.
• Facilitate or conduct training sessions for employees on software and hardware systems.
• Provide professional and responsive customer service to end users.
• Perform other routine IT support duties as assigned.

Job Requirements

• Relevant IT support, help desk, desktop support, or technical troubleshooting experience preferred.
• Excellent customer service and communication skills.
• General knowledge of computer hardware, software, peripherals, and PC operating systems.
• Basic understanding of user accounts, access rights, security settings, and system groups.
• Ability to troubleshoot routine hardware, software, network, and peripheral issues.
• Ability to install and configure computer hardware, software, and peripherals.
• High school diploma or equivalent combination of education and experience required.
• Two-year degree or equivalent technical education preferred.
• Ability to work under direct supervision and follow established procedures.
• Ability to document technical information clearly and accurately.

Education

• High school diploma or equivalent required.
• Two-year degree or equivalent technical education preferred.

Work Experience

• Relevant IT support, help desk, desktop support, or technical troubleshooting experience preferred.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or [phone].