IT Help Desk Specialist I - Start in IT Operations

20 Northeast Georgia Medical Center, Inc.; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Northeast Georgia Health System is seeking an IT Help Desk Support specialist to assist end users with technical issues, document problems, and ensure timely resolutions. This role focuses on phone and email support, tracking requests, and escalating when needed.

The position requires a High School diploma or GED, 2 years of technical training, and 1–2 years of related experience. Preferred certifications include A+, MCSE, ITIL, and HDI.

Qualifications

• High School Diploma or GED; Two years of technical training.
• 1–2 years of related IT support experience.
• Experience with equipment similar to that used in Informatics & Technology Services.

Responsibilities

• Provides support to end users on a variety of issues.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Responds to telephone calls, email and personnel requests for technical support.
• Maintains functionality of end user equipment.
• Supports the Help Desk and computer operations monitoring.

Education

High School Diploma or GED, Two years of technical training

Tools

A+ Certification

MCSE

ITIL Certification

HDI Certification

Job description

Northeast Georgia Health System is seeking an IT Help Desk Support specialist to assist end users with technical issues, document problems, and ensure timely resolutions. This role focuses on phone and email support, tracking requests, and escalating when needed.

The position requires a High School diploma or GED, 2 years of technical training, and 1–2 years of related experience. Preferred certifications include A+, MCSE, ITIL, and HDI.