IT Support Pro: Helpdesk, Setup & Hardware Repair

First-Service-Corporation; Panama City (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

First-Service-Corporation is seeking an IT Support Technician to install, maintain, and repair computer equipment used across the business. The role involves assisting end users, resolving OS, software, and hardware issues, and documenting actions in the Knack Database.

The position requires professional communication and a customer-centric approach to IT support. The ideal candidate will hold an A+ Certification with proven troubleshooting skills and the ability to travel as needed.

Qualifications

• A+ certification required or 2 years IT experience.
• Experience troubleshooting hardware and software.
• Strong written and verbal communication skills and customer service orientation.

Responsibilities

• Connect and set up hardware.
• Install and configure workstations and software.
• Provide network access and connectivity.
• Install and maintain antivirus and spyware protection.
• Troubleshoot operating systems, software, and hardware issues promptly.
• Record maintenance actions in Knack Database.
• Maintain an up-to-date asset inventory and disposition records.
• Identify hardware for safe disposal and ensure security of disposed assets.
• Assist users and walk them through onboarding and orientation.

Skills

A+ Certification

Troubleshooting

Customer service

Communication skills

Education

High School Diploma or equivalent

Tools

Remote Desktop

Knack Database

Job description

First-Service-Corporation is seeking an IT Support Technician to install, maintain, and repair computer equipment used across the business. The role involves assisting end users, resolving OS, software, and hardware issues, and documenting actions in the Knack Database.

The position requires professional communication and a customer-centric approach to IT support. The ideal candidate will hold an A+ Certification with proven troubleshooting skills and the ability to travel as needed.