IT Support Technician

Neiman; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Neiman is seeking an IT Technician to provide hands-on technical support across the company's computers, networks, and systems in New York. The role involves installing and maintaining hardware and software, troubleshooting issues, and assisting employees with their technology needs in a service-minded, helpful manner.

The position requires an associate degree or technical IT training, familiarity with hardware, operating systems, and networks, and good problem-solving and communication skills

Qualifications

• Associate degree or technical IT training or equivalent experience.
• Experience in technical support or IT troubleshooting preferred.
• Knowledge of computer hardware, operating systems, and networks.
• Relevant certifications a plus.
• Strong problem-solving and customer-service skills.
• Good communication and organizational abilities.

Responsibilities

• Install, configure, and maintain computers, hardware, and software.
• Provide help-desk support and troubleshoot technical issues for employees.
• Support network connectivity, printers, and peripheral devices.
• Set up and manage user accounts and access in coordination with policies.
• Assist with system updates, backups, and basic security measures.
• Maintain inventory of IT equipment and documentation.
• Support phones, mobile devices, and other business technology.
• Escalate complex issues and assist with IT projects as needed.

Skills

Technical support

Troubleshooting

Customer service

Networking

Documentation

Communication

Education

Associate degree or IT training

Tools

Windows operating systems

Networking basics

Job description

Summary

The IT Technician provides hands-on technical support that keeps the company's computers, networks, and systems running reliably. This role installs and maintains hardware and software, troubleshoots issues, and assists employees with technology needs across the organization. Strong problem-solving skills and a helpful, service-minded approach are essential.

Responsibilities

• Install, configure, and maintain computers, hardware, and software.
• Provide help-desk support and troubleshoot technical issues for employees.
• Support network connectivity, printers, and peripheral devices.
• Set up and manage user accounts and access in coordination with policies.
• Assist with system updates, backups, and basic security measures.
• Maintain inventory of IT equipment and documentation.
• Support phones, mobile devices, and other business technology.
• Escalate complex issues and assist with IT projects as needed.

Requirements

• Associate's degree or technical training in IT, or equivalent experience.
• Experience in technical support or IT troubleshooting preferred.
• Knowledge of computer hardware, operating systems, and networks.
• Relevant certifications a plus.
• Strong problem-solving and customer-service skills.
• Good communication and organizational abilities.
• Ability to lift and move equipment as needed.