IT Support Pro: Onsite Lab Tech with Remote Support

Pharmaron; Germantown (MD); Presencial; USD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

401(k)

PTO

Descripción de la vacante

Pharmaron is seeking an IT Support Technician to deliver frontline technical support and maintain IT systems in Germantown, MD. The role involves assisting end users, troubleshooting hardware and network issues, and collaborating with onsite and remote IT teams to ensure reliable operations.

Based onsite with occasional travel to other U.S. laboratories and CGT sites, you will participate in IT projects, CSV activities, and documentation efforts while maintaining strong customer service and

Formación

• 3+ years of end-user support in a Windows environment.
• Experience with TCP/IP, web, and cloud services.
• Experience in regulated pharmaceutical environments (GMP/GLP/GCP) preferred.
• Proficient in Office 365 installation, troubleshooting and administration.

Responsabilidades

• Provide end-user technical support and manage IT service tickets.
• Install, configure, deploy, and troubleshoot PCs, workstations, and related hardware/software.
• Troubleshoot and resolve LAN/WAN connectivity issues.
• Assist with Computer System Validation (CSV) activities in line with procedures.
• Support and maintain IT infrastructure including servers and network devices.
• Provide remote IT support to Pharmaron sites and travel as needed.

Conocimientos

End-user support

TCP/IP & cloud

Regulated environment

Office 365

Active Directory

VMware

Security practices

Onsite & remote support

Project tasks

PC deployment

Time management

Learning new tech

Ordering & tracking

Herramientas

VMware

Firewalls

Descripción del empleo

Pharmaron is seeking an IT Support Technician to deliver frontline technical support and maintain IT systems in Germantown, MD. The role involves assisting end users, troubleshooting hardware and network issues, and collaborating with onsite and remote IT teams to ensure reliable operations.

Based onsite with occasional travel to other U.S. laboratories and CGT sites, you will participate in IT projects, CSV activities, and documentation efforts while maintaining strong customer service and