IT Support Technician

Pharmaron; Germantown (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

PTO

Job summary

Pharmaron is seeking an IT Support Technician to deliver frontline technical support and maintain IT systems in Germantown, MD. The role involves assisting end users, troubleshooting hardware and network issues, and collaborating with onsite and remote IT teams to ensure reliable operations.

Based onsite with occasional travel to other U.S. laboratories and CGT sites, you will participate in IT projects, CSV activities, and documentation efforts while maintaining strong customer service and

Qualifications

• 3+ years of end-user support in a Windows environment.
• Experience with TCP/IP, web, and cloud services.
• Experience in regulated pharmaceutical environments (GMP/GLP/GCP) preferred.
• Proficient in Office 365 installation, troubleshooting and administration.

Responsibilities

• Provide end-user technical support and manage IT service tickets.
• Install, configure, deploy, and troubleshoot PCs, workstations, and related hardware/software.
• Troubleshoot and resolve LAN/WAN connectivity issues.
• Assist with Computer System Validation (CSV) activities in line with procedures.
• Support and maintain IT infrastructure including servers and network devices.
• Provide remote IT support to Pharmaron sites and travel as needed.

Skills

End-user support

TCP/IP & cloud

Regulated environment

Office 365

Active Directory

VMware

Security practices

Onsite & remote support

Project tasks

PC deployment

Time management

Learning new tech

Ordering & tracking

Tools

VMware

Firewalls

Job description

About Pharmaron

Pharmaron is a global contract research and manufacturing organization (CRO/CDMO) helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 28 locations in the US, UK, China, and Singapore, we support drug discovery through to manufacturing with fully integrated high-quality services.

Position: IT Support Technician

Salary Range: $60K-$70K

Location: Germantown, MD

About Pharmaron

Pharmaron is a global contract research and manufacturing organization (CRO/CDMO) helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 28 locations in the US, UK, China, and Singapore, we support drug discovery through to manufacturing with fully integrated high-quality services.

We're proud of the impact we make and just last year, we supported 887 discovery projects, 1,100+ CMC programs, and 1,397 clinical trials across all phases. Our teams are involved in everything from small molecules, ADC's, biologics, and gene therapies and we work with more than 3,300 global customers. To learn more, visit www.pharmaron.com.

What You'll Do

Reporting to the Director of IT, the IT Technician will provide technical support and maintain IT systems and infrastructure to ensure reliable and efficient operations. This role will support end users, troubleshoot hardware and network issues, assist with computer system validation, and collaborate with onsite business leaders and remote IT management to support business needs, implement IT projects, and improve service delivery. This is an onsite position based in Germantown, Maryland, with remote support for other Pharmaron sites as needed and occasional travel to other U.S. laboratory and Cell and Gene Therapy (CGT) sites.

Key Responsibilities

• Provide end-user technical support, manage IT service tickets, and ensure timely resolution of technical issues.
• Collaborate with onsite business leaders and remote IT management to address operational needs and support IT initiatives.
• Install, configure, deploy, maintain, and troubleshoot PCs, workstations, and related hardware and software.
• Troubleshoot and resolve Local Area Network (LAN) and Wide Area Network (WAN) connectivity issues.
• Assist with Computer System Validation (CSV) activities in accordance with applicable procedures and requirements.
• Support and maintain IT infrastructure, including servers, network switches, applications, and other IT systems.
• Collaborate with IT management to identify and plan new projects, service offerings, and opportunities for improvement.
• Maintain accurate time tracking, IT service records, technical documentation, and other required documentation.
• Provide after-hours and weekend support as required to maintain business continuity and resolve critical IT issues.
• Provide remote IT support to other Pharmaron sites as needed.
• Travel occasionally to other U.S. laboratory and Cell and Gene Therapy (CGT) sites as required.
• Perform other duties and responsibilities as assigned by the Director of IT.

What We're Looking For

• 3+ years of end-user support in a Windows environment.
• Proficient in infrastructure, including TCP/IP, web, and cloud services.
• Experience working in regulated environments ( GMP, GLP, GCP or regulated pharmaceutical environment) will be preferred.
• Thorough knowledge of Office 365 Installation, troubleshooting and Administration
• Sound knowledge of Active Directory, VMWare, Firewalls etc.
• Knowledge of Data and Information Security processes.
• Comfortable working with Onsite and Remote users.
• Ability to fulfill project tasks on time.
• New PC installation, deployment and trouble shooting.
• Reliable transportation.
• Proven business communications, written and verbal.
• Excellent follow-up and follow-through.
• Efficient time management and work prioritization.
• Aptitude to learn new technologies and methods.
• Organized product ordering and tracking.

Why Pharmaron?

Pharmaron is a premier service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities and established a broad spectrum of research, development, and manufacturing service capabilities throughout the entire drug discovery, preclinical, and clinical development process across multiple therapeutic modalities, including small molecules, biologics, and CGT products. With over 25,000 employees and operations in the US, UK, China, and Singapore. Pharmaron has an excellent track record in delivering R&D solutions to its partners in North America, Europe, Japan, and China.

Collaborative Culture:

You will thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners, and collaborators.

Benefits:

• Comprehensive Medical, Dental & Vision Insurance with significant employer contributions
• 401(k) Retirement Plan with generous employer matching
• Generous Paid Time Off (PTO), Paid Sick Leave & Company Holidays to support work-life balance
• Employer-funded Health Savings Account (HSA) contributions (for eligible plans), plus Healthcare & Dependent Care Flexible Spending Accounts
• 100% Employer-paid Employee Life Insurance, AD&D, Short- and Long-Term Disability Insurance
• Employee Assistance Program (EAP), mental health resources, and wellness programs
• Family-friendly benefits, including fertility support and maternity resources
• Professional development and career growth opportunities within a leading global CRO/CDMO

As an Equal Employment Opportunity and affirmative action employer, Pharmaron values diversity and inclusion in the workplace, fostering an environment where all individuals are empowered to succeed. Join us in our mission to make a difference in the world of life sciences.

About Pharmaron

Pharmaron (Stock Code: 300759.SZ/3759.HK) is a premier R&D service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities, and established a broad spectrum of research, development and manufacturing service capabilities throughout the entire drug discovery, preclinical and clinical development process across multiple therapeutic modalities, including small molecules, biologics and CGT products. With over 19,000 employees, and operations in China, the U.S., and the U.K., Pharmaron has an excellent track record in the delivery of R&D solutions to its partners in North America, Europe, Japan and China.

Pharmaron is proud to be an Equal Employment Opportunity and affirmative action employer.