IT Support Specialist - End-User & Network Solutions

MAA; Germantown (TN); On-site; USD 52,000 - 65,000; Full time

Job summary

MAA in Germantown, TN seeks an IT Support Analyst to assist end-users and maintain desktop and network environments. You will document troubleshooting steps, train users, configure systems, and help with outages and upgrades, collaborating across teams.

The ideal candidate has a bachelor’s degree in IT or related field and 1–3 years of experience, with strong problem-solving, communication, and customer service skills, plus familiarity with Windows, Office, AD, SQL, and network concepts.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or related field with 1–3 years of work experience, or equivalent.
• Knowledge of Windows OS and Microsoft Office installation processes.
• Experience with Open Database Connectivity (ODBC) for SQL Server.
• Familiarity with Active Directory and networking concepts.

Responsibilities

• Provide day-to-day end-user support for hardware, software, applications, and data/voice networks.
• Set up and maintain network security and assist with connectivity and training.
• Document troubleshooting steps in the IT ticketing system and resolve issues.
• Assist with procurement, inventory control, and lifecycle planning of hardware/software.
• Research and propose cost-effective tech solutions and process improvements.

Skills

Windows OS

ODBC/SQL Server connectivity

Cisco wireless routers

Hardware troubleshooting

Communication skills

Customer service

Microsoft Office

Problem solving

Team collaboration

Education

Bachelor’s degree in Information Technology or related field

Tools

Active Directory

SQL Server

Job description

MAA in Germantown, TN seeks an IT Support Analyst to assist end-users and maintain desktop and network environments. You will document troubleshooting steps, train users, configure systems, and help with outages and upgrades, collaborating across teams.

The ideal candidate has a bachelor’s degree in IT or related field and 1–3 years of experience, with strong problem-solving, communication, and customer service skills, plus familiarity with Windows, Office, AD, SQL, and network concepts.