IT Support Technician: Frontline Helpdesk & AV Specialist

Dober; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Disability insurance

Life insurance

PTO

Parental leave

Volunteer time off

Calm app membership

Job summary

Dober in Chicago seeks an IT Support Technician to provide frontline support for hardware, software, and peripherals, logging and resolving tickets promptly.

You will install and maintain company systems, support AV and conference room setups, manage user accounts, and help ensure a secure, reliable IT environment.

An Associate’s degree in IT or related field and 1–3 years of experience are preferred; Bachelor's degree is a plus, with strong customer service skills.

Qualifications

• Associate's degree or higher in IT or CS, or equivalent experience.
• 1–3 years in IT support or helpdesk preferred.
• Experience with user account administration and system imaging.
• Experience with remote support tools and ticketing systems.

Responsibilities

• Provide first response for inbound support calls, create tickets, prioritize issues and follow through to completion.
• Troubleshoot hardware and software issues both in person and via remote access tools.
• Assist with troubleshooting label printers and software.
• Manage user on/off boarding by building/imaging systems with required software and permissions.
• Set up and manage phones, both office and mobile.
• Provide support for conference room’s AV setup and address issues.
• Manage building security access control and camera systems.
• Assist IT Team with asset tracking/inventory, network/server monitoring, patching and backups.
• Develop and document technical procedures and fixes.
• Identify recurring technical issues and work with IT vendor support teams to solve root cause.
• Assist IT Team with managing and deploying IT infrastructure as needed.

Skills

Troubleshooting

Remote support

Ticketing systems

System imaging

Asset/inventory tracking

Customer service

Education

Associate's degree in Information Technology or Computer Science

Bachelor's degree preferred

Equivalent experience considered

Tools

Remote access tools

Label printers

Conference room AV

Phone systems management

Job description

Dober in Chicago seeks an IT Support Technician to provide frontline support for hardware, software, and peripherals, logging and resolving tickets promptly.

You will install and maintain company systems, support AV and conference room setups, manage user accounts, and help ensure a secure, reliable IT environment.

An Associate’s degree in IT or related field and 1–3 years of experience are preferred; Bachelor's degree is a plus, with strong customer service skills.