IT Support Technician – First-Line Help Desk

Aved Electronics; Henderson (NV); In loco; USD 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

Aved Electronics in Henderson, NV is hiring an IT Technician (Level I) to be the first point of contact for user issues. You will perform basic troubleshooting, assist with setup and maintenance of workstations, and escalate complex problems to senior IT staff.

The role emphasizes customer service, accurate record-keeping, and knowledge-base updates. A strong foundation in Windows/macOS and good communication are essential.

Competenze

• High school diploma or equivalent; an Associate degree in IT is preferred.
• Experience in a customer service or technical support role is preferred.
• Basic understanding of Windows and macOS and common office applications.
• Strong problem-solving and communication skills with a customer focus.
• Ability to work independently and manage multiple tasks.

Mansioni

• Serve as first point of contact for IT support requests via ticketing software, phone, or in-person.
• Resolve common hardware, software, and network issues.
• Provide guidance on routine problems and assist users with basic IT questions.
• Monitor system alerts and perform initial diagnostics.
• Coordinate new hire IT setup and assist with workstation configurations.
• Maintain records of support interactions and resolutions.
• Update knowledge base articles for common issues.
• Identify and escalate complex issues to IT leadership.
• Follow up with users to confirm issue resolution.
• Provide basic end-user training on standard software and IT best practices.
• Assist with IT inventory management and asset tracking.

Conoscenze

Customer service

Troubleshooting

Windows/macOS basics

Communication

Independent work

Formazione

High school diploma

Associate degree in IT preferred

Strumenti

IT ticketing software

Office applications

Descrizione del lavoro

Aved Electronics in Henderson, NV is hiring an IT Technician (Level I) to be the first point of contact for user issues. You will perform basic troubleshooting, assist with setup and maintenance of workstations, and escalate complex problems to senior IT staff.

The role emphasizes customer service, accurate record-keeping, and knowledge-base updates. A strong foundation in Windows/macOS and good communication are essential.