IT Support Technician (Level I)

Lithion Battery Inc; Henderson (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Lithion Battery Inc in Henderson, NV is seeking an IT Technician (Level I) to be the first point of contact for users with technical issues. You will troubleshoot basic hardware, software, and network problems, log requests, and escalate complex issues as needed.

Responsibilities include assisting with new hire setup, maintaining records, updating knowledge base, and providing user training on standard IT practices. This is a full-time on-site role in an office setting.

Qualifications

• High school diploma or equivalent.
• Associate’s degree in Information Technology or related field preferred.
• Previous experience in customer service or technical support preferred.
• Basic understanding of Windows and macOS operating systems and common office applications.
• Strong problem-solving, communication, and interpersonal skills.

Responsibilities

• Acts as the first point of contact for IT support requests via ticketing system, phone, or in person.
• Resolves common hardware, software and network issues.
• Guides users on routine IT queries and basic software use.
• Monitors system alerts and performs initial diagnostics.
• Coordinates new-hire IT setup with HR and manager; assists with workstation configuration.
• Keeps accurate logs of support interactions and resolutions.
• Maintains and updates knowledge base articles.

Skills

Customer service

Technical support

Windows

macOS

Troubleshooting

Communication

Independent work

Multitasking

English fluency

Education

High school diploma or equivalent

Associate’s degree in Information Technology

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Salary Henderson, NV, US

SUMMARY:

Reporting to the Vice President of Information Technology, the IT Technician (Level I) is a proactive and customer-focused role, functioning as the first point of contact for users experiencing technical issues. The IT Technician will be responsible for basic troubleshooting, resolving common problems, and escalating more complex issues as needed.

DIRECT REPORTS:

• N/A

KEYRESPONSIBILITIES & DUTIES:

• Serves as the first point of contact for IT support requests through the IT ticketing software, phone, or in-person, ensuring all requests are logged and tracked
• Resolves common hardware, software and network issues
• Provides guidance on routine problems and assist users with basic technical questions
• Monitors system alerts and notifications
• Performs initial diagnostics to identify and address issues
• Coordinates new hire set-up with Human Resources and the hiring manager. Assist with the setup, configuration, and maintenance of user workstations, including installation of software and peripheral devices
• Maintains accurate and detailed records of support interactions and resolutions
• Updates and manages knowledge base articles for common issues
• Identifies and escalates complex issues to the Vice President, IT or designate
• Follows-up with users to ensure issues are resolved to their satisfaction
• Provides basic training and guidance to end-users on standard software application and IT best practices
• Assist sin managing IT inventory, including tracking and maintaining hardware and software assets
• Performs other duties outside their scope of work as assigned and required

QUALIFICATIONS & COMPENTENCIES:

• High school diploma or equivalent; Associate’s degree in Information Technology or a related field is preferred
• Previous experience in a customer service or technical support role is preferred
• Basic understanding of operating systems (Windows, macOS) and common office applications
• Strong problem-solving skills and the ability to diagnose and resolve technical issues
• Excellent communication and interpersonal skills, with a focus on customer service
• Ability to work independently and handle multiple tasks effectively
• Able to demonstrate logical thinking, problem solving and decision-making skills
• Able to exercise sound judgment, is self-motivated, with the ability to prioritize key requirements in a fast-paced and demanding environment
• Must be able to read, write and speak/understand English fluently

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

This role is conducted in an office environment requiring some or all the following:

• Prolonged periods of sitting at a desk or workstation
• Repetitive hand and arm movements
• Occasional lifting up to 20lbs may be required
• Frequent reaching, grasping, pushing or pulling, bending or twisting motions
• Walking short distances and standing for meetings or other office activities