Frontline IT Support Technician I

Lithion Battery Inc.; Henderson (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

You will support Windows and macOS environments, assist with workstation setup, and maintain IT records and knowledge base articles. Strong customer service and communication skills are required.

Qualifications

• High school diploma or equivalent required; Associate’s degree in IT preferred.
• Experience in customer service or technical support is a plus.
• Basic understanding of Windows and macOS and common office apps.

Responsibilities

• Serve as the first point of contact for IT support requests via ticketing system, phone, or in person.
• Resolve common hardware, software, and network issues.
• Provide guidance on routine problems and assist users with basic technical questions.
• Monitor system alerts and notifications; perform initial diagnostics.
• Coordinate new hire setup with HR and manager; configure workstations and software.

Skills

Customer service

Technical support

Problem solving

Communication

Independent work

English fluency

Education

High school diploma or equivalent

Associate’s degree in IT preferred

Tools

Windows

macOS

Office applications

Job description

You will support Windows and macOS environments, assist with workstation setup, and maintain IT records and knowledge base articles. Strong customer service and communication skills are required.