IT Helpdesk Technician - Fast, Friendly Support

Prime Inc.; Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Prime Inc. is seeking a Helpdesk Technician to provide direct technical support for hardware, software and networking issues across the company.

You will handle requests from multiple sources, prioritize critical issues, and elevate complex problems to the appropriate team while maintaining a positive, customer-focused attitude. The role requires a Bachelor's degree in IT or related field (preferred) and at least one year of technical experience.

Qualifications

• Bachelor's Degree in IT or related field preferred; minimum one year of relevant technical experience.
• Strong interpersonal communication, organizational, and customer service skills.
• Willingness to work overnights or weekends if needed; accurate typing at least 45 WPM.

Responsibilities

• Respond to user requests for support and resolve problems.
• Monitor and respond quickly and effectively to requests through the IT helpdesk.
• Install, test and configure new workstations, peripheral equipment and software.
• Monitor system performance and functionality.
• Provide support to driving associates in person and over the phone.
• Document processes and solutions.
• Participate in IT projects as assigned.
• Schedule Wednesday-Saturday, 6am-6pm.

Skills

Customer service

Interpersonal communication

Problem solving

Team oriented

Attention to detail

Typing 45 WPM

Education

Bachelor's Degree in Information Technology or related field

Job description

Prime Inc. is seeking a Helpdesk Technician to provide direct technical support for hardware, software and networking issues across the company.

You will handle requests from multiple sources, prioritize critical issues, and elevate complex problems to the appropriate team while maintaining a positive, customer-focused attitude. The role requires a Bachelor's degree in IT or related field (preferred) and at least one year of technical experience.