IT Support Technician - Fast-Paced Help Desk

AgileGrid Solutions; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Training opportunities

Job summary

North End Teleservices, LLC is seeking an IT Support Technician to serve as the first point of contact for end-user IT inquiries. You will troubleshoot hardware, software, and network issues to minimize downtime and ensure optimal IT system performance.

Ideal candidates have 1–2 years in an IT help desk or support role, a high school diploma or GED (AAS in CS preferred or in progress), strong communication, and a customer-focused mindset. Certifications such as CompTIA A+ or Network+ are a plus.

Qualifications

• High school diploma or GED; AAS in CS or related field preferred or in progress.
• 1–2 years in IT help desk or support role is advantageous.
• CompTIA A+/Network+ or similar certifications are a plus.

Responsibilities

• Provide timely technical support to end-users for hardware, software, and network issues.
• Set up and configure workstations, laptops, printers, and IT equipment.
• Maintain accurate records of support requests and resolutions in ticketing systems.
• Manage user accounts (creation, modification, disabling) as needed.
• Create documentation and conduct training to empower end-users.

Skills

Problem solving

Communication

Customer focus

Education

High school diploma or GED

AAS in CS or related field (preferred/in progress)

Tools

Ticketing systems

Help desk software

Basic IT tools

Job description

North End Teleservices, LLC is seeking an IT Support Technician to serve as the first point of contact for end-user IT inquiries. You will troubleshoot hardware, software, and network issues to minimize downtime and ensure optimal IT system performance.

Ideal candidates have 1–2 years in an IT help desk or support role, a high school diploma or GED (AAS in CS preferred or in progress), strong communication, and a customer-focused mindset. Certifications such as CompTIA A+ or Network+ are a plus.