IT Support Technician

AgileGrid Solutions; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Training opportunities

Job summary

North End Teleservices, LLC is seeking an IT Support Technician to serve as the first point of contact for end-user IT inquiries. You will troubleshoot hardware, software, and network issues to minimize downtime and ensure optimal IT system performance.

Ideal candidates have 1–2 years in an IT help desk or support role, a high school diploma or GED (AAS in CS preferred or in progress), strong communication, and a customer-focused mindset. Certifications such as CompTIA A+ or Network+ are a plus.

Qualifications

• High school diploma or GED; AAS in CS or related field preferred or in progress.
• 1–2 years in IT help desk or support role is advantageous.
• CompTIA A+/Network+ or similar certifications are a plus.

Responsibilities

• Provide timely technical support to end-users for hardware, software, and network issues.
• Set up and configure workstations, laptops, printers, and IT equipment.
• Maintain accurate records of support requests and resolutions in ticketing systems.
• Manage user accounts (creation, modification, disabling) as needed.
• Create documentation and conduct training to empower end-users.

Skills

Problem solving

Communication

Customer focus

Education

High school diploma or GED

AAS in CS or related field (preferred/in progress)

Tools

Ticketing systems

Help desk software

Basic IT tools

Job description

About The Company

North End Teleservices, LLC is a leading provider of comprehensive customer support and contact center solutions dedicated to delivering exceptional service experiences. With a focus on innovation, efficiency, and customer satisfaction, the company leverages advanced technology and skilled professionals to meet the diverse needs of its clients across various industries. North End Teleservices prides itself on fostering a dynamic and inclusive work environment that encourages growth, collaboration, and continuous improvement. As a trusted partner in customer engagement, the company is committed to maintaining high standards of quality, integrity, and professionalism in all its operations.

About The Role

The IT Support Technician at North End Teleservices will serve as a vital member of the IT team, providing essential technical support to end-users across the organization. This role involves troubleshooting hardware, software, and network issues, ensuring minimal downtime and optimal functionality of IT systems. The ideal candidate will possess a broad skill set, including excellent problem-solving abilities, effective communication skills, and a customer-focused approach. The technician will act as the first point of contact for IT-related inquiries, offering prompt assistance and escalating complex issues when necessary. This position offers an opportunity to work in a fast-paced environment where technical expertise and a proactive attitude are highly valued.

Qualifications

The ideal candidate should possess a high school diploma or GED, with an AAS degree in Computer Sciences or a related field preferred or in progress. Prior experience in an IT help desk, customer support, or contact center environment is advantageous, along with familiarity with IT systems, hardware, software, and network troubleshooting. Professional certifications such as CompTIA A+, Network+, or similar credentials are a plus. Candidates should have 1-2 years of relevant experience, demonstrating proficiency in ticketing systems, help desk software, and basic IT tools. Strong communication skills, both written and verbal, are essential, along with the ability to manage multiple tasks efficiently. A willingness to learn new technologies and adapt to evolving processes is crucial for success in this role.

Responsibilities

The IT Support Technician will be responsible for providing timely and effective technical support to end-users, resolving issues related to hardware, software, and network connectivity. This includes assisting with the setup and configuration of workstations, laptops, printers, and other IT equipment, ensuring all devices are functioning correctly. The technician will install, upgrade, and maintain software applications, verifying compatibility and performance. Maintaining accurate records of support requests, actions taken, and resolutions using help desk ticketing systems is a key duty. The role also involves managing user accounts, including creation, modification, and disabling as needed. Conducting user training sessions and creating documentation to empower end-users in troubleshooting common issues will be part of the responsibilities. Collaboration with other IT teams to resolve escalated problems and participate in ongoing technology updates and improvements are essential. The technician must stay current with industry trends and best practices to provide innovative solutions and recommendations. Adherence to company policies and procedures, attendance at meetings, and active participation in team activities are also expected.

Benefits

North End Teleservices offers a comprehensive benefits package designed to support the health, well-being, and professional growth of its employees. Benefits include competitive salary packages, health insurance plans, retirement savings options, paid time off, and opportunities for career advancement. The company fosters a supportive and inclusive work environment that values diversity and promotes work-life balance. Employees are encouraged to develop their skills through training programs, certifications, and continuous learning initiatives. Additionally, North End Teleservices provides a collaborative workplace culture that emphasizes teamwork, innovation, and recognition of individual contributions.

Equal Opportunity

North End Teleservices is an equal opportunity employer committed to fostering a diverse and inclusive workforce. The company recruits qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs. The organization values the unique perspectives and experiences each individual brings and is dedicated to creating a respectful and equitable work environment for all employees.